Eastbay Return Policy and About Eastbay Refund and Exchange Policies

You shouldn’t feel weird if you need to make a return and would love to know Eastbay Return Policy. At some point in our lives, we’ve probably bought something we didn’t really love or which did not perform what function we bought it for. In this article, we will tell you everything you need to know about Eastbay Return Policy.

Eastbay Return Policy: How do I start a return?

If the items you bought from Eastbay didn’t meet your expectations, then you can return them for a refund.

Here’s what you need to know for store/mail returns and exchanges:

  • You have up to 90 days from the date you received your items to complete an online return.
  • FREE return shipping on all domestic orders.
  • The items must be in new condition and repackaged in the original box. Include all tags and packaging materials.
  • You’ll receive a credit in the original payment method once They get your items.

Keep your email address and order number handy to:

START A RETURN

How do I exchange my items?

If the items you bought from Eastbay didn’t meet your expectations, then you can exchange them.

Here’s what you need to know for store/mail returns and exchanges:

  • You have up to 90 days from the date you received your items to complete the exchange.
  • The items must be in new condition and repackaged in the original box with all tags and packaging included.
  • You’ll receive a credit in the original payment method once we get your items.
  • Restock fees may apply.
  • Our shipping partners suggest returns will reach us in 3-7 business days.

Follow these steps:

  1. Tell us the items you’d like to return
  2. Send the items back to us (shipping speeds vary by carrier)
  3. Once we receive your package, we’ll ship your new items

Keep your email address, SKU, and order number handy to:

BEGIN AN EXCHANGE

The fine print

  • They don’t accept COD returns
  • They don’t accept international returns
  • Restock fees may apply
  • Their shipping partners suggest returns will reach us in 3-7 business days
  • Their free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
  • Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses.
  • Their free return policy excludes bulk orders and orders shipped from the manufacturer.
  • If you request express or overnight shipping for your exchange, then you’ll cover the full shipping cost.
  • They’ll send your exchanged items to one address.

Refunds and exchanges with Klarna

  • Mail your items to us – They will not accept store return
  • Klarna takes about 5-7 business days to process and post your refund to your original payment method
  • Learn how Klarna handles refunds

Start your Return or Exchange:

For our customers within the United States, Eastbay offers Free Returns!  Click here to print a free return label and begin your return or exchange.

Eastbay refunds policy

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.

For a limited time, we are offering free returns to our customers within the United States. You may disregard the following message that is on your invoice, “We will deduct a $6.99 Return Label fee from your refund.”  The $6.99 charge will not be deducted.

The $6.99 charge will not be deducted for an exchange deemed as defective merchandise.

Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 90 days, we will also include the standard shipping charges in your refund.

  • Also, if you have your original receipt, you may exchange or refund to your original form of payment.
  • If you have a gift receipt, you may exchange or get credit only.

What’s the policy for online returns and exchanges?

  • Returns for online orders must take place within 90 days after the original shipment date in order to receive a credit in the original form of payment.

    Returns received more than 90 days after shipment date will not be accepted and will be returned to sender.
  • Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
  • For a limited time, we are offering free returns to our customers within the United States. You may disregard the following message that is on your invoice, “We will deduct a $6.99 Return Label fee from your refund.”   The $6.99 charge will not be deducted.
  • The $6.99 charge will not be deducted for an exchange deemed as defective merchandise.

Read Also:

What’s the process to return or exchange an online purchase?

Please include the return form located on the reverse side of the original invoice. Don’t have the original invoice? Download and fill out our customer service form.

Fill out the required information and enclose the form inside your package.

  • If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
  • If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.
  • Use the SmartLabel (U.S. only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express. Outside the United States, please send your package via International Mail.

Return/Exchange Department

Eastbay500 N 72nd Ave.

Wausau, WI 54401

Can I return or exchange an item by mail?

Yes. When returning an item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment.

Can I return or exchange an item by mail?

Fill out the required information and enclose the form inside your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.

If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express.

Outside the US, please send your package via International Mail.

Return/Exchange Department

Eastbay500 N 72nd Ave.

Wausau, WI 54401

If you requested an exchange it will be shipped to you with no additional shipping cost.

Eastbay Team Sales Return Policy:

Eastbay Team will accept your return of stock, un-printed merchandise back for any reason within 30 days of the shipment date as long as the items are in original shipped condition, including original tags and packaging.

  • Although original shipping and handling fees are not refundable, Team Sales will cover the cost of return shipping within the Continental US. Contact us at 1-855-892-4995 to request your Pre-Paid Return Shipping Label
  • Items must be in original shipped condition. Returns with any modifications to the original condition will not be accepted. This includes the addition of any screen print or embroidery done outside of Eastbay.
  • All returns must be postmarked within 30 days of the shipment date and may be subject to a restocking fee of up to 25%. Please work with your dedicated sales rep to determine whether or not your order will be subject to restocking fees.
  • Refunds will be for the item price and any applicable sales tax. Shipping and Handling fees are not refundable.
  • All sales on embellished or printed goods are final. These items may not be returned or exchanged.
  • All refunds will be processed to the original form of payment.
  • All requests for exchanges must be handled through your dedicated sales rep. Contact Their customer service line at 1-855-892-4995 for further assistance.
  • Due to carrier transit times, returns can take up to 3 weeks before the account or credit card will credit for the returned product.

Bat Return Policy:

Unwrapped or used bats are subject to a manufacturer warranty and should not be returned to Eastbay. Please contactTheir customer service line at 1-855-892-4995 for additional information on making a warranty claim.

Returns on Defective Items:

All claims for manufacturer defect are subject to investigation. As a general rule, an investigation must be initiated within 30 days of the shipment date. This timeframe may be adjusted based on the level of Theyar and use of the product. Large equipment and specialty merchandise (not including decorated goods) may be subject to a manufacturer warranty. For more information or to begin an investigation, contact us at 1-855-892-4995.

What else do I need to know about exchanges and Eastbay Return Policy?

What else do I need to know about exchanges and Eastbay Return Policy?

  • We’ll exchange your items for another size, and we’ll pay for the standard shipping cost for any exchanged item. Exchanges are subject to availability. We’ll refund you for the item if your size is unavailable.
  • We cannot accept COD returns.
  • Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
  • Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free return policy excludes bulk orders and orders shipped directly from the manufacturer.
  • If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
  • The entire exchange order must ship to a single address.

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