– Walmart Policy Opened Items –
Walmart Return Policy for Opened Items: Have you tried to return items purchased from Walmart.com or in store after opening them? Returns are now easier than ever, with a relaxed receipt policy, free return shipping, express in-store returns policy than ever.
The Walmart Return Policy States that you can return to Walmart within 90 days of purchase.
The product should be in its original condition, unused, and in its original manufacturer packaging with price tags intact and manuals to make the process smooth.
There are a different set of rules in case you want to return item(s) without a receipt.
Similarly, Best Buy follows the same procedure. The Items marked as “non-returnable” are last sales and cannot be returned.
Walmart Return Policy
According to Walmart’s return policy, they will exchange, refund, or repair your purchased item as long as it meets the following guidelines. Walmart will accept returns within 90 days after purchase.
This applies to all products, with a few exceptions, such as:
- Electronics including but not limited to computers, camcorders, digital music players, and GPS units must be returned within 15 days with receipt
- Airbeds that are not defective must be returned within 15 days and, if use will only be exchanged for an airbed of equal or greater value
- Tools of outside use, such as lawnmowers or power washers, must be returned within 30 days with a receipt
- CDs, DVDs, and video game cartridges follow the 90-day return policy but must be either defective or returned unopened for a refund or exchange
- Perennials, trees, and shrubs may be returned within 1 year of purchase with a receipt
Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items may be exchanged.
Exceptions to Return Policy at Walmart
What kind of exceptions are there in Walmart’s return policy?
There are few exceptions to the 90 days return policy, which includes the items which have a return period of fewer than 90 days, over 90 days, and items purchased between 28th October and 25th December. The Holiday will help you to get information.
Items that can be returned within 14 days
Currently, there is only one product that can be returned within 14 days, which is: Post-paid cell phones.
Items to be returned in 15 days
The following list includes the items which can be returned within 15 days.
- Personal Computers.
- Computer hardware.
- Digital music players.
- Digital cameras.
- Electric Scooters.
- GPS units.
- Portable video players.
- Refurbished video games.
- Prepaid cell phones.
- Activity tracker.
Items that can be returned within 30 days
Items to be returned within 60 days
Prescription Glasses can be returned within 60 days. Walmart refunds the amount if you are not satisfied with the Item.
Items that have a return period of 1 year
Walmart Return Policy provides a one-year time frame too. Plants including Shrubs, bulbs, annuals, perennials, foliage, and trees have a one-year satisfaction guarantee and can be returned for a full refund in case you received damaged plants.
Items Purchased Between Oct. 28th and Dec. 25th
An extended time frame is given for the items purchased in the winter holidays for returns. If the item falls under 15 days return category, it can be returned by the 10th of Jan, and if it falls under 30 days return category, it can be returned by 25th Jan.
However, the timeframe for items under 90 days return period remains the same as it already covers the holiday period.
Which Items are Non-Returnable?
There are few items that cannot be returned as per Walmart Return Policy, and no refund is provided for these items in any case once purchased. These include:
- Video on Demand.
- Software delivered by email.
- Mobile recharge.
- Warranty Service.
Refund or replacement for the following items will only be provided in case of manufacturing defects or damage caused during shipping; else these items are non-returnable:
- All gas-powered items including Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs.
- Perishable food items.
- Diabetic supplies.
- Funeral products.
- Snow Tires.
Walmart’s Return Policy for Opened Items
Walmart’s return policy allows customers to return most items bought in-store and online within 90 days of purchase. Select consumer electronics, including computers and tablets, must be returned within 30 days.
Likewise, to receive a full refund as your original payment, be sure to bring your receipt. You can return items without a receipt for a cash refund if your purchase was under $25.
Similarly, returns without a receipt valued $25 or more will be refunded as a Walmart gift card.
To be eligible for a refund, you must return the item with the original manufacturer’s packaging and accessories. As long as returns are accompanied by their original packaging and parts, they should be accepted — even if you’ve opened the package.
However, the original packaging contains a barcode that allows the associate to scan the item and confirm that it is sold at Walmart.
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Returning Partially Assembled Items
Walmart’s return policy does not explicitly address the return of partially assembled items, so we reached out to the company’s customer service department for clarification.
Meanwhile, according to several customer service representatives, if you present a whole, undamaged, and disassembled product accompanied by the original manufacturer’s packaging, you should be able to return even a partially assembled item.
Returning Items With Damaged or No Packaging
If you destroyed or threw away the original packaging, Walmart is not required to accept the return, even if the item is undamaged and you have the receipt.
Moreover, Walmart managers wield some discretion in accepting or rejecting returns in-store. Individual stores may maintain different return policies; it is best to call your local Walmart if you threw away/destroyed the original packaging.
Questions regarding returns of online purchases without original packaging can also be direct to Walmart’s virtual help-desk.
Returning Damaged, Defective, or Broken Items
Walmart’s return policy covers items that were already damaged when you bought them. If you buy an item and open it at home only to find that it is defective, broken, or missing elements, you can return the item for either a replacement or a refund.
Subsequently, this policy applies to items purchased in stores or online. Note that if you are returning an item purchased online to a Walmart store, replacement options will depend on whether an equivalent item is available.
If the item becomes damaged after purchase, either by you or another person, you cannot return it, even if you have the original receipt and packaging.
Even items covered by a Walmart protection plan are typically not eligible for return or replacement due to accidental or intentional damage after purchase.
There are a few exceptions, though: protection plans for laptops, tablets, and mobile phones cover damage from accidents like drops and spills.
Finally, we hope you have got all the information on Walmart Return Policy on opened items that you were looking for and satisfied with the information.
However, you can use our website if you want to know the return policies of other Items too.
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