If you bought a TV at Walmart — whether new or refurbished — you can return it within 30 days of purchase. In some circumstances, Walmart may accept a TV return past 30 days, but it will depend on the store.
To complete the return, you’ll need the original receipt and packaging. Damaged, defective, and open-box TVs are eligible for return as long as the damage was not caused by the customer.
Walmart Return Policy
According to Walmart’s return policy, they will exchange, refund, or repair your purchased item as long as it meets the following guidelines. Walmart will accept returns within 90 days after purchase. This applies to all products, with a few exceptions, such as the following:
- Electronics including but not limited to computers, camcorders, digital music players, and GPS units must be returned within 15 days with receipt
- Airbeds that are not defective must be returned within 15 days and, if used will only be exchanged for an airbed of equal or greater value
- Tools of outside use, such as lawnmowers or power washers, must be returned within 30 days with a receipt
- CDs, DVDs, and video game cartridges follow the 90-day return policy but must be either defective or returned unopened for a refund or exchange
- Perennials, trees, and shrubs may be returned within 1 year of purchase with a receipt
Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Any items maybe exchanged.
Walmart TV Return Policy
– In-Store TV Return Policy
TVs purchased in a Walmart store must be returned within 30 days of the date of purchase. You must have your receipt and original packaging to process the return.
Walmart does not charge a restocking fee for returned TVs, according to a customer service representative. If you buy a TV and find that it is damaged or doesn’t work, you can return it with an open box and choose to receive either a refund or a replacement.
However, if you damage the TV yourself, you cannot return it, even if you purchased a Walmart protection plan. Walmart’s return policy does not cover damage done by the customer, and the protection plan for TVs does not cover accidental or intentional damage.
You may also return a TV that you’ve plugged in and tested as long as you’re within the 30-day return period and you return the TV along with all of its accessories and the original packaging. You should make your return when the customer service desk is open.
According to Walmart customer service, some stores may accept a TV return past 30 days in exchange for store credit. However, this is up to the discretion of management and not all stores will allow the return.
For a late return, you should bring all packaging and your receipt as outlined above, plus a valid ID. You may want to call your local Walmart to ask for information.
– Walmart.com TV Return Policy
The return window for TVs purchased through Walmart.com is also 30 days, with the same damage and open-box policies detailed above. Note that if the TV was bought through a Walmart Marketplace seller, the return policy is dictated by the individual seller that sold you the TV.
When returning a TV purchased on Walmart.com, you have the option of returning the TV in-store or by mail. If you’d like to mail the TV back, you must make sure the TV is in its original packaging and includes the receipt and any accessories that came with the TV.
According to a Walmart customer service representative, there is no restocking fee or return shipping charge associated with returning a TV by mail. Our article has more information about returning online Walmart orders.
If you’d like to return your TV by mail, log in to your Walmart account, fill out the return form, and print the shipping label. You can also call customer service at (800) 966-6546 and a representative can do this for you. You must use the label the company issues to you.
– Walmart Refurbished TV Return Policy
Walmart’s website does not list a separate return policy for refurbished items, including TVs. According to a Walmart customer service representative, the return policy is the same for refurbished TVs as it is for new TVs.
You must return them within 30 days of the date of purchase and include the original receipt and packaging. If you ordered the TV online and it shipped from Walmart, you can return the refurbished TV in-store or by mail.
However, there is no shipping charge or restocking fee associated with the return. Like new TVs, you may initiate a return by mail by logging into your Walmart.com account or by contacting a Walmart customer service representative.
Also, refurbished TVs purchase on Walmart.com and shipped from a Marketplace seller are not eligible for a return. If you bought a TV from a Marketplace seller, you’ll have to determine if your refurbished TV may be returned or exchanged.
In Summary, the general policy of Walmart is to only allow three returns per year past the 90 days return date without a receipt. With a receipt, store credit will be given.