Does DSW Take Online Returns?

DSW Return Policy is a convenient option to use when you buy those shoes that you think are just perfect, but in fact, they are not your size or you don’t like them at all.

DSW Return Policy

In general, almost all products you buy at a DSW store can be returned but you still need to comply with the company’s return rules to make the return process easier.

We’ll lead you through the key points that you need to know to quickly go through the return process, and we’ll also discuss things like when you can return your items and the condition they should be in.

What is the DSW Return Policy?

DSW’s return policy may differ based on the particular item and location where it was purchased.

The policy allows for returns of any items within 90 days of purchase, provided they are in their original boxes, unworn, and unused.

If you buy something at the store, return it there; for online purchases, you will have to pay for shipping to send it back.

Procedure for Returning an Item to a DSW Store?

Follow the steps below to return an item to the DSW store:

1. Pick up your first invoice and the item you want to take back. Ensure that the item is still in its original and unopened state to be eligible for a return.

2. Drop by at your local DSW outlet: You can return your item to any DSW location, and it does not matter whether you bought it in any of the DSW stores. Moreover, online purchases may be returned in-store.

3. Go to the return counter or cashier to bring back your merchandise. Tell them you’d like to make a refund. If there isn’t a return counter with a dedicated person, any cashier will be able to help you.

4. The cashier will then confirm the amount of the refund the way you will get your money back, and how long it will take to get your money back.

How to Return a DSW Item Online

The process of returning an item to DSW online is as easy as ever. Just follow these steps:

1. Visit the DSW website and select “Return & Exchange Policy” at the bottom of the homepage. Select the online return option.

2. Stick the shipping label onto the package that you are returning. However, you can also go to a stationary FedEx location and let them print a label for you.

3. Collect your return items including the original packing slip or receipt, the item you want to return, and a box or a bag that is suitable for shipping.

4. Tape the shipping label onto the box or bag.

5. Mailing your return to DSW is an option. After receiving your package, DSW will process the return in 7-10 days.

6. Be on the watch for your refund. DSW will credit back the original payment method for a return, or send out a replacement item if you’ve selected an exchange.

As you pay at DSW, always remember that there is a 60-day window period which starts from the date of purchase.

In this period, the price adjustments will be made to reflect the new price. If the 60-day mark has gone by, you can get store credit for the difference in the price.

How Long Do DSW Refunds Take?

DSW refund processing would take about seven to 10 business days.

The processed goods will be sent back to customers with the amount of credit equal to their original payment method.

Such as, when you use a credit card, it will take up to a week and a half for the credit to be added to your account.

Alternatively, if you decide to swap your product at the store, you can get a similar one right away, without having to wait for the process to complete.

Any credit owed to you after the exchange will still appear on your original form of payment within the same timeframe, usually seven to 10 business days.

What are the DSW Return Shipping Charges?

Returning items in-store to DSW won’t cost you anything. However, if you’re returning items by shipping them back, here’s what you should know.

If you bought online but aren’t a member, you’ll be charged a return shipping fee of $8.50. This amount will be deducted from your refund, except in cases where DSW made an error.

Even if you’re part of the DSW VIP Club, you’ll still incur an $8.50 return shipping charge deducted from your refund.

If you’re a DSW VIP Gold or Elite member, you won’t face any return shipping charges.

Exceptions to DSW Return Policy

Exceptions to DSW Return Policy

Most customers have a 90-day window to return items, but Elite members get a generous 365 days for returns and exchanges by mail.

You can return items for any reason within the specified time frame, no questions asked. 

DSW accepts returns in unused condition, offering the choice of exchange or refund.

The return policy applies uniformly to all products, whether it’s shoes, clothing, accessories, or anything else from DSW. 

The only exceptions to the 90 and 365-day rules are purchases made with rewards or special offers, which you must deal with on the day of purchase.

Which Items are Ineligible for Return at DSW?

Returning items to DSW is no stress, but there are a couple of exceptions to keep in mind. 

First off, if you’ve already worn or used your purchase, DSW won’t accept it for return or exchange unless there’s a defect. 

Secondly, items marked as “FINAL SALE” are also not eligible for return at DSW. 

These products are deeply discounted and sold with the understanding that they’re non-refundable.

Sometimes, the cashier might also give you a heads-up if an item falls into these categories, just to make sure you’re aware before making your purchase. 

How Can I Check the Status of My DSW Order?

Checking the status of your DSW order is easy.

Simply head over to the DSW website and scroll down to find the “Order Status” link located conveniently at the bottom of the homepage. 

Once you click on it, a pop-up window will appear prompting you to enter your order number and email address. 

Just fill in these details, and the system will provide you with all the details about your order, from its current status to the expected delivery date.

DSW provides various options for returns and exchanges, but it’s essential to stick to the company’s guidelines for a smooth experience. 

While DSW’s return policy might not be as flexible as others, returning items is generally easy if they haven’t been used.

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