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Zulily Review 2023: Customer’s Complaints and Experiences

Zulily offers daily deals on a wide range of brands in categories such as clothing, toys, housewares, and school supplies, with discounts claiming up to 70% off. This Zulily review will focus on customers’ complaints and experiences.

It is an online retailer working on a pattern of flash sales and promising to deliver cheaper rates than you would find elsewhere.

The company specializes in fashion for women, home decor, clothes for children, and more. It sells popular brands and products that are not sold elsewhere and claims to make it easier to purchase high-quality gear at a low cost.

Pros and Cons of Zulily


  • New merchandise offered daily
  • Price matches Amazon and Walmart.com
  • Lower prices than many retailers for popular brands


  • Slow shipping time
  • Refunds only provided as store credit
  • Must pay $8.99 restocking fee for returns
  • Item quality is questionable

How Does Zulily Work?

As with most online retailers, Zulily works similarly. You can access the entire inventory of the site, or scan for new arrivals or items of sale.

Ralph Lauren, prAna, Brooks, PUR Cosmetics, Gaiam, Cuisinart, Apple (refurbished electronics), and more are some of the brands represented on the site.

Every day, Zulily offers a different batch of products for sale. Meanwhile, you can browse these items separately or look through the company’s full inventory.

But unlike other retailers, Zulily doesn’t technically own the products it lists for sale. Instead, the company makes bulk orders with its suppliers after their sales events end and then ships those items directly to you.

This purportedly keeps Zulily’s costs per unit low so that you pay less per item.

Shipping & Returns

For Amazon and Walmart.com, Zulily provides a price match guarantee which ensures it will equal or exceed the prices on every item you find on those sites.

For you to qualify, you can send a price match request within 24 hours of your Zulily purchase from one of these pages.

Zulily shipping will in most cases range from $5.99–$10.99 per order, depending on how many items you have purchased. The company frequently runs offers for free or reduced shipping costs.

For example, if you place an order on the web, you can often receive free shipping on the same day for any further orders made before 11:59 pm PT.

Since of the company’s bulk shipping network, prepare to wait for your order to ship for 10 days or more. Many products are labeled with a red rocket ship, which means they will ship out within 1–3 days of placing the order.

If you are not pleased with a purchase by Zulily, you have 30 days to make a request for a refund. After you have approved, you will receive a prepaid shipping label that can be used to give it back to the company.

Please note that a shipping fee of $8.95 applies to all return requests for one to five items and all remaining money from your order becomes store credit.

To qualify for returns, all items must be in like-new condition with original packaging and tags attached.

However, not all products in Zulily are suitable for returns. It includes swimwear, intimate apparel, furniture, some electronics, etc. You can check the eligibility for returns of an item by accessing the product details page or visiting the “My Orders” tab.

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Zulily Payment Methods

Zulily accepts:

  • Visa, MasterCard, Discover, and American Express
  • PayPal
  • ApplePay
  • MasterPass
  • Visa Checkout
  • Zulily gift cards
  • Store Credit

Zulily Complaints

Our Zulily analysis shows that the delivery period is influenced by their excessively cost-conscious ethic. The item must also be marked as suitable for return on the product details tab. But it is difficult to discern this kind of fine print on the Zulily app.

One user, offering just one star on Amazon, says, “They have a policy of NO RETURN which was not available on their site. I am very disappointed and would strongly recommend NOT buying from them.

Our own Zulily review found that, while Zulily states that they are “generally unable to process returns,” the company may make exceptions in limited circumstances or in special promotions.

Still, with such a vague return policy, it seems as though the Zulily complaints about returns may be legit.

While the flash sale structure depends on the convenience offered by the Zulily app, it seems only to lead to customers who are ultimately unhappy with their purchases.

There are also some complaints about the expensive Zulily shipping costs. This likely comes as a result of a tier shipping chart that curtails slow shipments but only at a higher cost from the customer. The average cost to the customer for Zulily shipping is approximately $8.00.


Zulily offers cheap clothing and home goods, but you might pay for this low price tag in other ways, including slow shipping time, questionable quality, and stingy return policy.

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