Why is Google Charging my Credit Card? Identifying Unauthorized Charge
Why is Google Charging my Credit Card? Are you having unauthorized charges from your google services? Learn about the fees, charges, and authorizations that may apply when using Google Payments. If you understand the charges, they are guidelines on what to do if the payment is unauthorized.
There are no fees for making purchases on Google services like Google Play or Google Drive. You only pay for your purchases, applicable taxes, and delivery fees.
The Google service you made your order through will be the one to charge your account. Charges appear on your statement as GOOGLE*Seller’s name and usually show up on your statement within a few days of your order’s placement.
When you check your bank account or card statement, you may see pending payment authorizations. These authorizations happen so Google can make sure the card is valid, and to check that you have enough funds in your account to make the purchase.
These are authorization requests and not charges. You don’t pay for authorizations. Authorizations may stay in your account for 1-14 business days depending on your bank. If you still see the pending authorization after 14 business days, contact your bank for more information.
Find charges for Google products
When you buy something from Google, you’ll see a charge on your account starting with “GOOGLE* and ending with the Google product or another descriptor.
Here’s how some common Google purchases might appear on your bank statement. Some of these descriptors may appear shortened.
You may see a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. It may be cut short on your bank statement. This is a pending charge for a transaction that hasn’t been processed yet. It will go away when the transaction goes through.
Find Google Pay charges for non-Google products
When you buy something from an outside retailer through Google Pay, the charge will appear with the retailer’s brand. If you have questions about the charge, contact the retailer.
Report Unauthorized Charges
If you see charges on your payments profile or credit or debit card statement that you don’t think you made, try the following before contacting Google.
1. Check That the Charge Came From Google
Charges for Google products or services appear on your card statement starting with “Google.” If the charge isn’t from Google, contact your bank.
2. Double-check common issues
These common issues are often mistaken for unauthorized charges:
Family and friends: Check to see if family or friends who have access to your card or account bought something.
Canceled orders: If you cancel an order recently, you might still see a pending charge. The amount will disappear after a short period of time as the cancellation is processed.
Duplicate charges: With some purchases, you might see a pending authorization in the same amount as the charge. It should disappear within a few days.
If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates.
Recently added payment methods: When you add a payment method to your payments profile, such as a new card, you might see a small pending transaction on your bank statement. This is temporary authorization you won’t be charged for.
3. Compare your Google Purchase History with your Card or Bank Statement
It’s easy to forget the purchase you’ve made. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you’ve forgotten.