Why is Google Charging my Credit Card? Identifying Unauthorized Charge

Why is Google Charging my Credit Card? Identifying Unauthorized Charge

Why is Google Charging my Credit Card? Are you having unauthorized charges from your google services? Learn about the fees, charges, and authorizations that may apply when using Google Payments. If you understand the charges, they are guidelines on what to do if the payment is unauthorized.

Why is Google Charging my Credit Card?

Google Fees

There are no fees for making purchases on Google services like Google Play or Google Drive. You only pay for your purchases, applicable taxes, and delivery fees.

Charges

The Google service you made your order through will be the one to charge your account. Charges appear on your statement as GOOGLE*Seller’s name and usually show up on your statement within a few days of your order’s placement.

Authorizations

When you check your bank account or card statement, you may see pending payment authorizations. These authorizations happen so Google can make sure the card is valid, and to check that you have enough funds in your account to make the purchase.

These are authorization requests and not charges. You don’t pay for authorizations. Authorizations may stay in your account for 1-14 business days depending on your bank. If you still see the pending authorization after 14 business days, contact your bank for more information.

Find charges for Google products 

When you buy something from Google, you’ll see a charge on your account starting with “GOOGLE* and ending with the Google product or another descriptor.

Here’s how some common Google purchases might appear on your bank statement. Some of these descriptors may appear shortened.

Statement item Google product
GOOGLE *{Company} Google Play Store for Apps
GOOGLE_CLOUD Google Cloud
GOOGLE *Commerce Ltd Google Play Music
GOOGLE *{Developer} Google Play Store for Apps
GOOGLE *Devices Google Store
GOOGLE *Domains Google Domains
GOOGLE *GOOGLE YouTube Premium
GOOGLE *Google, Inc. Google Play Music
GOOGLE *Google Music Google Play Music
GOOGLE *Google Play Google Play Movies & TV
GOOGLE *Google Storage Google Drive
GOOGLE *Google Store Google Store
GOOGLE *Google Surveys Google Analytics
GOOGLE *GoogleShopping Google Shopping
GOOGLE *Music Google Play Music
GOOGLE* Google Storage Google One
GOOGLE *Play Google Play Store for Apps
GOOGLE *Play Credit Google Play gift cards and other transfers to a Google Play balance
GOOGLE *Play Newsstand Google Play Newsstand
GOOGLE *PROJECT FI Google Project Fi
GOOGLE *SERVICES Google Fiber
YouTube TV
GOOGLE GSUITE {first_7_letters_of_domain_name} G Suite
GOOGLE *Voice Google Voice
GOOGLE *WALLET Google Wallet
GOOGLE *YouTube Videos YouTube Movies

Pending transactions

You may see a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. It may be cut short on your bank statement. This is a pending charge for a transaction that hasn’t been processed yet. It will go away when the transaction goes through.

Find Google Pay charges for non-Google products

Find Google Pay charges for non-Google products

When you buy something from an outside retailer through Google Pay, the charge will appear with the retailer’s brand. If you have questions about the charge, contact the retailer.

Report Unauthorized Charges

If you see charges on your payments profile or credit or debit card statement that you don’t think you made, try the following before contacting Google.

1. Check That the Charge Came From Google

Charges for Google products or services appear on your card statement starting with “Google.” If the charge isn’t from Google, contact your bank.

2. Double-check common issues

These common issues are often mistaken for unauthorized charges:

  • Family and friends: Check to see if family or friends who have access to your card or account bought something.
  • Canceled orders: If you cancel an order recently, you might still see a pending charge. The amount will disappear after a short period of time as the cancellation is processed.
  • Duplicate charges: With some purchases, you might see a pending authorization in the same amount as the charge. It should disappear within a few days.
    If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates.
  • Recently added payment methods: When you add a payment method to your payments profile, such as a new card, you might see a small pending transaction on your bank statement. This is temporary authorization you won’t be charged for.

3. Compare your Google Purchase History with your Card or Bank Statement

It’s easy to forget the purchase you’ve made. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you’ve forgotten.

To view your Google purchase history:

  1. Sign in to Google payments subscriptions and services.
  2. Click into the individual subscriptions and services to view transactions for that product.

4. Check your Subscriptions

Make sure the charge isn’t from a subscription you or a family member has set up. View, edit, or cancel your subscriptions.

What to do after finding an unauthorized charge

What to do after finding an unauthorized charge

1. Report the unauthorized charge

If you still don’t recognize the charge and think it is fraudulent, report it to us. If the charge isn’t from Google, contact your bank. After you’ve reported the charge, you can check the status of your submission.

2. Change your password

If you think google is Charging your Credit Card because you shared your device with others (such as a young child) or suspect someone has your password, change or reset your password.

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