You probably know this is one of the biggest retail corporations in the United States. Walmart customer service hours are between the hours of 8 am to 10 pm. Therefore, if you have any issues after 10 pm, you must wait until the next day.
Walmart Customer Service Hours
Because Walmart is one of the largest shopping malls in the United States, you can expect many customers. We can see that Walmart has a presence in all 50 states.
When a company has many customers, there will be complaints, causing customer service. So, Walmart’s customer service hours begin when the store opens at 8 a.m. and end when the store closes at 10 p.m.
More Information on Walmart Customer Service Hour
Monday through Sunday, the hours of service at Walmart are 8 a.m. to 10 p.m. To be clear, this standard schedule applies to Walmart customer service desk hours, during which an employee will physically assist you.
Based on these times, you can get help from a customer service representative between the hours of 8 a.m. and 10 p.m. at Walmart. If you have a question about an item purchased online, you do not need to know the Walmart service desk hours.
Fortunately for you, this retail behemoth operates its Walmart online customer service 24 hours a day, seven days a week.
How to Find Walmart Customer Service Hours
1. Walmart Service Desk Hours Locator
To find your local Walmart customer service hours, we recommend using the company’s store locator. Although this store locator (found here) shows general stores, keep in mind that your store will have a service desk near the front.
Go to the link provided or navigate to it through Walmart’s major site to find Walmart service desk hours. Enter your address, city, state, or zip code to find a complete list of Walmart customer service hours in your area.
The Walmart return hours listed on this website are the most up-to-date and accurate hours that the company directly maintains.
2. Google Map
Using Google Maps is another quick and easy way to find Walmart customer service hours. This link will take you to Google’s major site’s Maps section.
You can also get here from Google.com by clicking the “Maps” tab near the top of the page. Enter “Walmart customer service desk hours” into the search box and press the search button.
Alternatively, you can simply type Walmart into the Google Maps search bar. There will be a list of all Walmart service desk hours, as well as the general operating hours of each store.
By simply selecting a store on the map, you can easily find Walmart customer service hours for your local store.
App for Walmart Return Hours
The Walmart app may be for you if you want to avoid internet searching and have 24/7 access to all the Walmart customer service hours in your area.
Begin using the app to find your Walmart return hours by downloading it from this website.
The app is available on both the iTunes and Google Play stores. It does far more than simply assist you in locating Walmart customer service desk hours.
Other features include online shopping, account management, store information, and quick access to all Walmart return hours for each location.
If you still have questions about Walmart customer service hours, scroll down to our “Frequently Asked Questions” section for more information.
How To Reach Walmart Customer Service
If you have any complaints, you can always contact Walmart customer service in a variety of ways. Among these methods are:
1. Through Phone Calls
Is your complaint an emergency? Is it possible to resolve it from your home? Or are you attempting to inquire? Walmart’s customer service is available from 8 a.m. to 10 p.m. through their phone lines.
Customer service will resume at 8 a.m. and close at 10 p.m. So, with a phone call, you can get any information or resolve any issue from the comfort of your own home.
We appreciate how Walmart’s customer service team is always proactive in ensuring that their customers’ needs are met. You can reach them by dialing 1-800-925-6278. (1-800-WALMART).
It’s understandable that the phone line will be busy when you call because so many people are attempting to reach them at the same time. So, instead of waiting for them to put you on hold, send them an email.
Yes, resolving issues via email may take longer, but we assure you you will resolve the issue under their policy. As a result, you can contact Walmart customer service at [email protected]
3. Live Chat
Have you ever used the live chat feature on Walmart’s website? If you answered yes, you’d agree that there is a live chatbox.
From 8 a.m. to 10 p.m., the customer service team is also in charge of this live chatbox. If this is your preferred option, you can contact their customer service team through their website.
There, you will be met with someone who will give you their undivided attention while attempting to resolve your problem.
Some people dislike using online communication and prefer to visit Walmart stores. After all, when it comes to resolving a complaint, it is best to go straight to the source.
You can also contact Walmart’s customer service when you visit one of their stores.
Some Policies That Guide Walmart’s Customer Service
Of course, there would be rules and policies guiding the customer service team to ensure they meet the needs of customers efficiently. Among these policies are:
Walmart customers typically have a 90-day return policy. So, if you are dissatisfied with your purchase, you can return it for an exchange or a refund. However, it must be done within 90 days of purchase.
There must also be a receipt to show to the customer service team. Some may wonder what happens if they misplace the receipt.
The customer service team investigates store purchases made with a debit/credit card.
More information on the Return policy
If the purchase was made online, they can track it using a phone number or email address. We’ve also discovered that they cannot return perishable online orders via email.
Instead, you must return it to the store or start a return through the app. Walmart’s customer service team will not replace, refund, or return certain items in order to keep their customers safe.
These items include sex toys, ammunition, pepper spray, test kits, breast pumps, and other similar items.
You may receive your refunds immediately sometimes, while others may take up to ten business days. The table below summarizes how Walmart’s refund policy works.
For example, if you need any of Walmart’s services, it can share your information with its pharmacies and vision centers. However, the team may not share your personal information with non-associates.
Walmart will request personal information from you for a variety of reasons, depending on the services you require from them. For example, if you place an order online and need it delivered, you must provide your home address and phone number.
For verification, they may also request your national identification number or driver’s license. If you want to buy something from Walmart online, they’ll also need your credit or debit card information.
These are the various pieces of personal information that people share with Walmart. The policy, however, states that they must not share such information with non-associates, and the customer service team follows the policy.
2. Coupon Policy
Who doesn’t enjoy receiving coupons? Of course, people are always eager to use a coupon to purchase items, even if they are from Walmart. After all, it aids in the purchase of goods at a lower cost.
However, we can see that coupon issues are among the most frequently encountered by Walmart’s customer service team.
Customers frequently do not understand Walmart’s coupon policy, and the customer service team is required to adhere to this policy.
For example, if a coupon is blurry, does not scan, or is out of proportion, the customer service team will not accept it. They must typically scan coupons at the register because the GS1 on the coupon validates to a master file.
More information on the Coupon policy
If you decide to return an item, you should not expect a coupon refund. For example, suppose you used a coupon to purchase an item but are dissatisfied with it.
So you decide to return it within the 90-day period. Yes, you returned it within the time frame specified, and they will reimburse you for it. However, you will not be refunded for the coupon you used at the time or period of purchase.
In addition, Walmart does not accept competitor /retailer coupons, and it also doesn’t accept vouchers or gift certificates.
What Happens if You Miss The Return Window?
In a situation you miss the 90-day return window, the store manager has the final say on whether to accept the return. If you are a repeat customer, they may extend the deadline and accept your request.
For any reason one store does not work, you can always try another. However, there is no guarantee that the request will be accepted.
Human Rights Statement
Although Walmart has locations in every state in the United States, it is also important to note that it is a global brand. As a result, you can be confident that it will have policies that protect the interests of all of its customers.
It should come as no surprise that they will be protective of human rights. Walmart’s mission is to help people save money and improve their lives.
Of course, only high-quality items can ensure that customers do not have regrets or have to repurchase their desired items from other stores.
Walmart’s customer service team adheres to certain values to ensure that its customers’ human rights are protected. As a result, the team makes certain that customers receive excellent service.
Walmart Code of Conduct
According to the code of conduct policy that governs Walmart’s customer service team, they must act with integrity.
As a result, you can be confident that no member of Walmart’s customer service team will engage in any questionable act or actions that will harm their customer.
You can be certain that any member of the customer service team who is caught engaging in compromising behavior will be appropriately punished. The code of conduct policy also guided the team’s decision-making.
If you believe Walmart’s team is not following their integrity policy, you can always hold them accountable because they wrote it in their code of conduct.
What Time Does Walmart Service Desk Close In 2022?
As of 2022, Walmart’s customer service desk typically closes between 8 p.m. and 10 p.m., Monday through Sunday.
If customers arrive at Walmart after the service desk has closed, they can still go to a checkout where a Walmart associate can assist them with returns or other questions.
What If The Walmart Service Desk Is Shut?
If the customer service desk is unmanned, simply request that another associate assist you. If you require help after hours, consider contacting Walmart’s Customer Service.
Alternatively, the Walmart website includes a live chat feature that allows you to speak with an agent from the comfort of your own home. All you’ll need is a Walmart.com account.
What Time Does Walmart close?
Walmart stores in the United States typically open from 7 a.m. to 10 p.m., except for a few stores that stay open until 11 p.m.
On Sundays, New Year’s Day, Boxing Day, and public bank holidays, most Walmart locations remain open as usual. Stores are usually closed on Christmas Day and close around 6 p.m. on Christmas Eve.
When Do Other Walmart Services Close?
Walmart is home to several useful services that are available at convenient hours. Auto Care Centers are typically open from 7 a.m. to 7 p.m., including Sunday, providing ample opportunities to visit around a regular working schedule.
MoneyCenters are typically open from 8 a.m. to 8 p.m. Monday through Saturday and 10 a.m. to 6 p.m. on Sundays. Monday through Saturday, 9 a.m. to 7 p.m., and 10 a.m. to 6 p.m. on Sunday.
Walmart Customer Service Center Services
1. Customer Returns
Making a return is one of the most common reasons for customers to seek customer service. Waiting in line at a cashier to return a purchase can take a long time. As a result, Walmart established a customer support center.
This is a distinct location where a worker is entirely responsible for client returns and other complaints. They can complete your return and provide you with the information you require.
You can take everything you need to return to the customer support center for help if it follows their guidelines.
2. Broken Items
While Walmart tries to remove broken items from the store floor, some broken items may slip through the gaps.
You might be in for an unpleasant surprise if you buy that faulty product and carry it home. The good news is that you can get help from the customer service center.
Bring your broken merchandise to the counter, and they’ll make sure you’re paid and can locate the item you need. If you come across a broken product in the store, the customer service counter is the place to go.
It’s a good idea to report it to the customer service desk rather than leaving it there. They can dispatch an employee to locate and remove the defective merchandise. This not only avoids a future issue for an unwitting customer, but also makes the store safer.
3. Employee Complaints
You can also file a complaint at the customer service desk if you believe an employee has treated you unfairly or aggressively.
Even though everyone has terrible days, including employees, there may be times when one employee singles you out.
Your issue can be taken to the customer service department. They’ll then inform the manager, who will record it in the employee’s file.
If the employee has a history of this type of behavior, there’s a probability they will fire him or her.
4. Problems With The Store
Aside from reporting defective products, the customer service desk is an excellent location to report any other issues you encounter in the store. For instance, you might have spotted a leak in the frozen goods department.
Someone might have spilled canned food down one aisle. You could have even noticed that the roof was leaking. They should report even something as simple as a lack of toilets paper in a public restroom to the customer service desk.
They’ll make certain that they communicate the concern to the associates. Then they’ll solve it as quickly as possible. While Walmart employs a big number of people, they are busy to notice some issues that develop during the day.
Theft is an issue that consumers should report to the customer care desk at all times. If clients cannot locate a manager, the customer service desk is the next best option.
They must report the incident whether they spotted someone taking clothes, jewels, or even food.
The information will be relayed to the customer support representative’s manager, who will then be able to take charge of the problem. Most of the time, they will want you to stay so that you may submit your findings to the police when they arrive.
It’s critical that you recall the suspect’s appearance, what they were wearing, what they were stealing, and where they were in the store when the theft occurred
6. Out-of-Stock Items
It’s recommended to notify the customer care desk if you’re looking for a specific item that’s out of stock or to observe a shelf that’s empty. Inform them of the exact product and the department in which it is at the front desk.
The customer support person can contact one dockworker to see if the merchandise is in the back. The goods are still in the back sometimes because the workers haven’t refilled them yet.
In this situation, they can locate the item and deliver it to you. In some situations, they may not locate a replacement product.
7. Price Matches
The ability to price match is one of Walmart’s most valuable features. When you find a product from another retailer that is less expensive than the same at Walmart, you can price match it.
Walmart will drop the price of its goods to match the cheaper ones if they have met a few conditions. This saves you money while ensuring that Walmart can make the sale. However, there are a few restrictions.
The first is that the result must be the same. It must be the same manufacture and model, as well as the same size. It must also be in the same quantity.
You can’t price match something when you’re buying one and getting another for free, for example.
MoneyCenter sections are seen in many customer service centers. You can do a variety of financial tasks in these categories.
Purchasing a Money Order is one of the most common applications of the MoneyCenter. You can gain your Money Order from their machines.
Walmart supports Money Order payments for a variety of products, so you can use it to shop there as well. You can also use the MoneyCenter to deposit checks and withdraw money from an ATM if one is accessible.
It’s also a quick way to divide money if you’re short on cash. If you have any problems with any aspect of the MoneyCenter, the customer support specialist can assist you.
Stamp purchases are another job of the customer service desk. While they can find stamps throughout the business, the customer service counter is one of the most typical places to purchase them.
It’s usually much quicker than standing in line to see whether a cashier has any stamps. A customer service agent can sell you a variety of stamp designs and amounts.
You won’t have to wait in line to pay for them because they’re able to conduct transactions right there. Purchasing stamps at a Walmart customer care center is simple and convenient.
10. Applications For A Walmart Credit Card
Walmart offers a credit card as one of its offerings. It enables you to purchase items from their stores and pay for them later. It’s also a quick and easy approach to improving your credit score.
However, not everyone is eligible for a Walmart credit card. To find out if you do, you must first fill out a credit card application. This application is available both online and at a customer service desk.
The advantage of applying for a credit card at a customer care center is that they can answer all of your inquiries.
If you have any queries concerning the application procedure or the credit card itself, they can provide you with the answers.
Walmart Customer Service Hours for Returns
Customers can typically return items to Walmart between the hours of 7 a.m. and 11 p.m., Monday through Friday, and 8 a.m. to 10 p.m., Saturday and Sunday.
The hours of operation of the customer service desk can vary depending on your local Walmart location, so it is always best to double-check before visiting.
If you want to avoid the most trouble when returning an item to Walmart, try to avoid returning an item when the customer service desk is about to close.
This is only fair to the staff and saves you the stress of being told to return the next day. If you want to avoid a long line, go to the customer service desk during off-peak hours, when there are usually fewer people in the store.
What Time Does Walmart Returns Open?
Most Walmart stores open their return centers at 7 a.m. In most cases, Walmart reopens immediately after the stores open.
And, because most Walmart stores are open from about 7 a.m. to 10 p.m. or 11 p.m. Monday through Sunday, Walmart returns will be open during this time.
For example, whenever I go to my Chicago Neighborhood Market Walmart store at an odd hour, it tells me it will be closed until 7 a.m. When making an in-store return to Walmart, it is best to arrive after 7 a.m.
More Information Walmart Return Time
If you made a cash purchase and need your cashback rather than an exchange or store credit, you may need to know what time Walmart MoneyCenter opens.
Walmart MoneyCenter is open from 8 a.m. to 8 p.m. Monday through Saturday, and from 10 a.m. to 6 p.m. on Sundays.
Aside from cashback, you can also use Walmart MoneyCenter to sell money orders, check cashing, money transfers, make keys, get photocopies, sell stamps, and other cash services like bill payment.
Can I Return Items Outside Customer Service Desk Hours?
Returns requests are processed at customer service desks at Walmart stores because the staff at these areas is trained to handle such requests.
However, depending on the Walmart location, some may accept a return at the cashier’s desk outside of Customer Service hours.
It is best not to do this because it can inconvenience store employees. This is because they may prepare to close the store for the day when the customer service desk is closed.
How to Get a Refund Without The Receipt
The purchase receipt is essential for obtaining a refund at Walmart. This is because it serves as proof that you purchased the product from the store.
However, if you misplace or lose the receipt, you may still be eligible for a refund. All you need is a matching ID card to the one you used to make the purchase.
The customer service representatives will cross-reference your ID information with their database. They found if a match, the refund will be processed.
You must bring identification that matches the information on the payment card.
How Long Does Walmart Take to Refund Card?
Depending on whether the return is in-store or online, Walmart refunds can take anywhere from five days to two or three weeks. When determining the refund period, the payment method used to purchase the items is also considered.
Once they approve the return, an in-store return is immediately processed and started. For example, if you paid cash, the customer service representative will give you cash back for purchases under $25.
If you return the merchandise worth more than $25, the representative will give you a Walmart gift card or shopping card. If you paid with a debit or credit card, Walmart would reimburse you the purchase amount on the same card within five days.
Factors To Refund Your Credit Card for Returns
1. In-Store vs. Online Returns
They issue immediate cash refunds. Approved debit/credit card in-store returns are processed within five days, whereas online mail returns may take up to three weeks.
2. Walmart Returns Policy
Is the returned item eligible for an exchange, refund, or store credit? Store credit is loaded onto a Walmart gift card on the spot, and they make immediate exchanges.
3. Billing Disputes
Is there a squabble over your return? It may occur when you challenge a Walmart billing error on your card, particularly when you claim charges for items you did not purchase.
Disputed returns may take up to six months for Walmart to refund your card, if at all.
Walmart Return Policy for Broken Items
Items that are damaged or broken can be returned to Walmart as long as you did not cause the damage.
If you buy something and discover it’s defective, broken, or doesn’t work properly, you can return it to Walmart within 90 days of purchase.
When it’s an electronic item, you only have 30 days to return it to Walmart for a refund or exchange.
probably you caused the damage, your return would be denied because Walmart’s return policy does not cover any intentional or unintentional customer damage.
More Information on Walmart Return Policy for Broken Items
During Walmart’s return time, they must return items in their original packaging, along with any accessories.
Although it is preferable to have the receipt, non-receipt and open-box items can also be returned to Walmart. All returns are subject to verification by Walmart, and if approved, you will be eligible for a refund, exchange, or store credit.
FAQs About Walmart Customer Service Hours
1. What Time Does Customer Service Close at Walmart?
Walmart’s customer service desk typically closes between 8 p.m. and 10 p.m., Monday through Sunday
2. What Time Does Walmart Customer Service lose on Sundays?
Walmart customer service close between 8 p.m. and 10 p.m on Sundays
3. During what Hours can you Return an Item at Walmart?
Customers can typically return items to Walmart between the hours of 7 a.m. and 11 p.m. on weekdays and 8 a.m. to 10 p.m. on weekends. Saturday through Sunday.
4. Does Walmart have 24-hour Customer Service?
Contact Their Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask about your local store or their corporate headquarters.
5. What Time Does Walmart Open in My Area?
Unless otherwise mandated by state or local government, most stores will be open from 6 a.m. to 11 p.m. beginning Saturday.
6. Is Walmart Open 24 Hours?
No! Walmart says it has no plans to return to 24-hour service soon.
7. What Time Does Walmart Money Center close?
The Walmart MoneyCenter typically opens at 8 a.m. until 8 p.m. Monday through Saturday, starting at 10 a.m. until 6 p.m. Sunday
8. Can you Return Items to Walmart 24/7?
Walmart says it has no plans to return to 24-hour service soon.
9. How is Walmart’s Customer Service?
It’s pretty helpful, and they are super friendly too. Also, they respond to your problem quick.
1o. What Time does the Customer Service Desk Close at Safeway?
It depends on the store. Your best bet is to call the store and either get the answer in person, or listen to the pre-recorded hours.
Walmart service desk closes at 10 pm and opens at 8 am following the regular store hours. This is including Sundays. Get extra customer support at home through customer care telephone line, online live chat, or email. They shut service desks on Christmas Day.
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