– Skype is Not Working –
Troubleshooting Fixes for When Skype is Not Working: If you still find that Skype is not working after following the below steps, be sure to ask the person you’re contacting to try them too—the problem could be on their end.
Most of the time, Skype just works. But sometimes, you’ll run into a snag and find that Skype can’t connect or otherwise isn’t working right.
These troubleshooting steps will solve most common Skype problems, whether your microphone isn’t working or the other person sounds like a robot.
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Fixes for When Skype is Not Working
1. Troubleshoot Audio Hardware
If playing with the options on the Audio Settings panel doesn’t help, examine your hardware itself. Some microphones and headsets have volume sliders or mute switches on their cords.
Thus, you could have accidentally moved the slider or flipped the switch.
Also, check to make sure that your microphone and speakers are plugged into the correct ports.
You can plug USB microphones into any USB slot, while analog microphones must connect to the correct sound jack.
The microphone jack is usually the pink one, although different audio hardware may sometimes use different colors.
2. Update your Webcam Driver
Sometimes the video is not working on Skype due to your graphics card driver. Your drivers might be out of date, and that can cause this issue to appear.
To fix the problem, users are suggesting updating your webcam driver to the latest version.
This is fairly simple to do, and you can do it by visiting your webcam manufacturer’s website and downloading the latest drivers for your webcam model.
If this method seems a bit complicated to you, you can always third-party tools such as DriverFix to update your drivers automatically with just a couple of clicks.
Once your webcam driver is up to date, check if the problem is still there.
3. Uninstall and Re-install Skype
Uninstalling and re-installing Skype from your computer will surely solve the problem with Skype.
- Simply by pressing Ctrl+Shift+Esc together you can access the Task Manager window.
- Now, scroll down and right-click on “Skype” from the running processes, and then click on “End Task” to end the process.
- Now, press Windows key+I to open the Settings window.
- Now, click on “Apps” to open Apps settings.
- In the Apps settings window, on the left-hand side, click on “Apps & features“.
- Now, on the right-hand side of the Settings window, scroll down and then type “Skype” in the Search box.
- Now, click on “Skype” which will appear in the search result, and then click on “Uninstall“
- When a tab with ‘This app and its related info will be uninstalled.‘ message will appear, click on “Uninstall” to initialize the uninstallation process.
- By pressing the Windows key along with the ‘R‘ key you can launch the Run window. Type or copy-paste “%appdata%” in the Run window and hit Enter.
- In the Appdata folder, scroll down and try to find the “Skype” folder.
- Right-click on the “Skype” folder and then click on “Delete” to delete the folder.