Question 1

Does Walmart do live chat?

Accepted Answer

Walmart Marketplace Live Chat representatives are available to answer your questions Monday through Friday from 8 AM to 9:30 PM Eastern time.

Question 2

How to complain to Walmart about a Product?

Accepted Answer

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here. Are you satisfied with this answer?

Question 3

Can a Walmart employee detain you?

Accepted Answer

Can Walmart detain you in-store? Yes, Walmart can detain you in-store if they suspect you of theft. However, they must present enough proof and can only detain you until the police arrive.

Question 4

Does Walmart have a no chase policy?

Accepted Answer

If they do run, the in-store security officers aren't allowed to chase after them: We have a strict "no chase" policy. We do, however, "follow from a safe distance while maintaining observation and relay that information to police dispatch".

Question 5

Can Walmart loss prevention touch you?

Accepted Answer

If you are caught in the store, you will have a Loss Prevention agent come to you. These agents are not allowed to touch or run after you. If you are going to run after being caught, the police will be called.

Question 6

Can Walmart force you to show your receipt?

Accepted Answer

You are not legally required to stop and show your receipt at a Walmart if you do not want to.

Question 7

How many returns are you allowed without a receipt at Walmart?

Accepted Answer

There is no formal limit on the number of no-receipt returns any one customer can request. However, if a certain customer attempts to return items without receipts too many times, a store manager or supervisor may step in and set a boundary.

Question 8

Can Walmart tell you not to record?

Accepted Answer

Out of respect for our associates and customers, unauthorized filming is prohibited and we reserve the right to enforce that policy.

Question 9

Can Walmart legally check your bags?

Accepted Answer

Is it legal for Walmart to check your bag to make sure everything is on the receipt when you show it to them? It's legal for them to ask. It's legal for you to refuse.

Question 10

Do you legally have to show your receipt?

Accepted Answer

Should I Show My Receipt When Asked at a Store? Assuming the store doesn't have probable cause to suspect you of shoplifting, you can invoke your rights and refuse to show your receipt to the worker at the door when asked (as long as it's not a membership store).

Question 11

Can Walmart look through your phone?

Accepted Answer

Walmart will not have access to any personal data, just like our longstanding BYOD program.

walmart customer service hours for returns

Walmart Customer Service Hours | Walmart Phone Number

Basic Facts About Walmart Customer Service Hours