Kaiser Member Services Intensive Customers Service’s Details for States
– Kaiser Member Services –
Kaiser member services: Kaiser Permanente is one of the largest nonprofit healthcare plans in the United States. If you need to know Kaiser Permanente Member Services hours, locations & phone numbers in your state, please read on.
About Kaiser Permanente
Kaiser Permanente is one of the largest nonprofit healthcare plans in the United States, with over 12 million members.
It operates 39 hospitals and over 700 medical offices, with over 300,000 personnel, including more than 80,000 physicians and nurses.
Kaiser Permanente Member Services Hours & Phone Numbers
California
Department |
Phone numbers |
Hours |
Member Services | 800-464-4000 or TTY 711 800-788-0616 (Spanish) 800-757-7585 (Chinese dialects) |
Open 7 days a week 24 hours a day Closed holidays |
Medicare members | 800-443-0815 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members |
800-788-0710 or TTY 711 | Open Monday through Friday from 7 a.m. to 7 p.m. |
Appointments and Advice | Northern California: 866-454-8855 TTY 711Southern California: 833-KP4CARE (833-574-2273) TTY 711 |
Colorado – Denver/Boulder
Department |
Phone numbers |
Hours |
New Members | Local: 303-338-3361 Toll Free: 844-639-8657 |
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday. |
Member Services – For existing members | 303-338-3800 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Medicare members | 800-476-2167 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Self-funded members | 877-883-6698 877-870-0283 (TTY) |
Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 303-338-4545 or TTY 711 |
Colorado – Mountain Colorado
Department |
Phone numbers |
Hours |
New Members | Local: 303-338-3361 Toll Free: 844-639-8657 |
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday. |
Member Services – For existing members | 844-837-6884 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Medicare members | Medicare Advantage plans are not currently available in Mountain Colorado. | |
Appointments and Advice | 970-207-7171 or TTY 711 |
Colorado – Northern Colorado
Department |
Phone numbers |
Hours |
New Members | Local: 303-338-3361 Toll-Free: 844-639-8657 |
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday. |
Member Services – For existing members | 844-201-5824 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Self-funded members | 877-883-6698 877-870-0283 (TTY) |
Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 970-207-7171 or TTY 711 |
Colorado – Southern Colorado
Department |
Phone numbers |
Hours |
New Members | Local: 303-338-3361 Toll Free: 844-639-8657 |
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday. |
Member Services – For existing members | 888-681-7878 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Medicare members | 800-476-2167 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Self-funded members | 877-883-6698 877-870-0283 (TTY) |
Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 800-218-1059 or TTY 711 |
District of Columbia
Department |
Phone numbers |
Hours |
Member Services – Metro Area | 301-468-6000 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Member Services – Outside metro area | 800-777-7902 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Medicare members | 888-777-5536 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 800-777-7904 or TTY 711 |
Georgia
Department |
Phone numbers |
Hours |
Member Services | 888-865-5813 or TTY 711 404-261-2590 |
Open Monday through Friday from 7 a.m. to 7 p.m. |
Member Services – Dual Choice PPO and MultiChoice members | 855-364-3185 or TTY 711 | Open Monday through Friday from 7 a.m. to 7 p.m. |
Medicare members | 800-232-4404 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 404-365-0966 800-611-1811 TTY 711 |
Hawaii
Department |
Phone numbers |
Hours |
Member Services | 800-966-5955 or TTY 711 | Open Monday through Friday from 8 a.m. to 5 p.m. Saturday 8 a.m. to noon |
Medicare members | 800-805-2739 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | Oahu: 808-432-2000 Maui: 808-243-6000 Hawaii Island: 808-334-4400 Kauai: 808-246-5600 TTY 711 |
Maryland
Department |
Phone numbers |
Hours |
Member Services – D.C. metro area | 301-468-6000 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Member Services – Outside D.C. metro area | 800-777-7902 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Medicare members | 888-777-5536 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 800-777-7904 or TTY 711 |
Oregon
Department |
Phone numbers |
Hours |
Member Services, Appointments, and Advice – Portland | 503-813-2000 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Member Services, Appointments, and Advice – Outside Portland | 800-813-2000 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. |
Medicare members | 877-221-8221 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Virginia
Department |
Phone numbers |
Hours |
Member Services – D.C. metro area | 301-468-6000 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Member Services – Outside D.C. metro area | 800-777-7902 or TTY 711 | Open Monday through Friday from 7:30 a.m. to 9:00 p.m. |
Medicare members | 888-777-5536 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Appointments and Advice | 800-777-7904 or TTY 711 |
Washington – Vancouver/Longview Area
Department |
Phone numbers |
Hours |
Addresses |
Member Services, Appointments, and Advice | 800-813-2000 or TTY 711 | Open Monday through Friday from 8 a.m. to 6 p.m. | Kaiser Foundation Health Plan of the Northwest 500 NE Multnomah St. Suite 100 Portland, OR 97232 |
Medicare members | 877-221-8221 or TTY 711 | Open 7 days a week from 8 a.m. to 8 p.m. |
Washington – Outside Vancouver/Longview Area
Department |
Phone numbers |
Hours |
Addresses |
Member Services, Appointments, and Advice | 206-630-4636 888-901-4636 (toll-free) TTY 711 |
Open Monday through Friday from 8 a.m. to 5 p.m. | 2715 Naches Ave. SW Renton, WA 98057 |
Medicare members | 206-901-4600 888-901-4600 (toll-free) TTY 711 |
Open 7 days a week from 8 a.m. to 8 p.m. |
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