Navient Student Loan Complaints Portal Updates

For every business, there are always complaints, and Navient is surely not left out. Therefore, Navient Student Loan Complaints are quite normal. Let’s take you through every relevant detail surrounding Navient. Shall we?

Navient Student Loan Complaints

Chances are that Navient Solutions contacted you because they are your student loan servicer. The U.S. Department of Education has assigned your account to the company to handle billing as you repay your student loans.

What is Navient?

Navient is a student loan servicer, one of nine the Education Department contracts with to manage student loans. Navient used to be part of Sallie Mae, but the companies formally split into two separate businesses in 2014.

It serves almost 6.5 million borrowers and manages a portfolio of about $227 billion in federal student loans, making it the third-largest of the federal loan servicers. Navient also provides servicing on a portfolio of private student loans.

The list of student loans serviced by Navient includes the following:

  • Direct subsidized loans
  • Direct unsubsidized loans
  • Parent PLUS loans
  • Grad PLUS loans
  • Federal Family Education Loan Program (FFELP)

How Navient Work?

briefly, here’s how the Navient process works for all students, and the process is quite easy.

First, you request and get approved for a student loan. The Education Department then allocates funds for your loan and sends them to your college, which in turn disburses the money to you.

Once you get the first portion of your student loan, the Education Department hands the management of the loan over to a servicer. You don’t get a choice because it automatically assigns the servicer. The servicer will then notify you.

Check the National Student Loan Data System, the database of all federal student aid information, to verify which student loan servicer(s) you have.

This will list all student loans you take out while in school. To do this, visit, click on “Financial Aid Review,” and then enter your Federal Student Aid ID.

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How to Contact Navient?

Creating an online account with Navient can keep you informed about account balances, interest charges, and repayment details.

Once you’re out of school and repaying your loans, notify the company if you’re having trouble keeping up with payments. Navient can switch your repayment plan, consolidate your loans, or help you apply for deferment or forbearance.

Below are the proven ways to contact Navient:

  • Call 800-722-1300 between 8 a.m. to 9 p.m. Eastern Time Monday through Thursday and 8 a.m. and 8 p.m. Eastern Time Friday
  • Log in to your online Navient account and use the “Email Us” tool
  • Mail payments to Navient – U.S. Department of Education Loan Servicing, P.O. Box 4450, Portland, OR 97208-4450
  • Mail general correspondence to Navient – U.S. Department of Education Loan Servicing, P.O. Box 9635, Wilkes-Barre, PA 18773-9635

Navient’s Legal Issues and Complaints?

Navient Student Loan Complaints

Over the past several years, Navient has been involved in several lawsuits. Claims have been made that Navient isn’t acting in the best interest of its customers.

Lawsuits have been brought against Navient by the Consumer Finance Protection Bureau (CFPB) as well as by several states.

Navient is also in a legal battle with a group of teachers, backed by the American Federation of Teachers, one of the largest teachers’ unions.

Navient is accused of deceitful practices such as incorrectly applying borrower payments, deceiving borrowers on requirements for various programs, sending false reports to credit bureaus, and more.

There also have been complaints about the matter of:

Customer Service

Many Navient borrowers complain about not being able to reach anyone from the company for help. Automated messages are often the norm.

When borrowers do get in touch with a real person, often, the borrower is more educated on the details of student loans than the Navient representative. It’s frustrating not to get the answers you need.


Going along with customer service is a communication from Navient. Some borrowers find that Navient isn’t forthcoming with information that would be helpful to their situation. Misinformation is also common when dealing with Navient.

It’s important to be your own advocate when it comes to your student loans. Take time to do research and not leave it in the hands of a loan servicer like Navient. They should be someone you can turn to for help, but often this isn’t the case.

Navient Student Loan Complaints

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To Wrap Up

We are very sure that after seeing all of this about Navient, you probably looking for a way out. This is most times possible if your loan is being transferred by the Department of Education.

You’ll be notified if this happens and you’ll manage payments with the new servicer. All loan servicers deliver the same options and programs, but customer service may differ from one to another.

Otherwise, you are likely to remain with Navient unless you act to switch servicers. Did you find this information helpful? If yes, you can do well to share and subscribe to this page.

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