National Grid Phone Numbers for NY, Massachusetts & Rhode Island

National Grid Phone Numbers for NY, Massachusetts & Rhode Island.

National Grid Phone Numbers: National Grid is one of the world’s largest publicly listed utilities focused on transmission and distribution of electricity and gas. Read on to get their phone numbers.

National Grid Phone Numbers

About National Grid

National Grid is an energy company operating in the UK and the US. They deliver electricity and gas safely, reliably, and efficiently to their customers and communities. While working towards a clean energy future.

National Grid’s Phone Numbers

A complete list of National Grid phone numbers for customers in Upstate NY

Gas Emergencies 1-800-892-2345 or 911
24-Hour Assistance
Report an Outage 1-800-867-5222
24-Hour Assistance
Customer Service

1-800-642-4272
Monday – Friday, 7:00am – 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings.

Also, have your account number on hand before calling, especially if you have more than one service address.

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

1-800-443-1837
Monday – Friday, 7:00am – 9:00pm
Saturday, 7:00am – 5:00pm

Claims
To report damage to a customer’s property.

1-315-428-6536
Monday – Friday, 8:00am – 4:30pm

Claims form

Specialized Commercial and Industrial Business Group

1-800-664-6729
Monday – Friday, 8:00am – 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

1-800-962-7962
Payment Arrangements 1-800-443-1837
Monday – Friday, 8:00am – 8:00pm
Saturday, 8:00am – 1:00pm

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310
Automated Account Services 1-888-932-0301
Tree trimming 1-800-642-4272

A complete list of National Grid phone numbers for customers in Massachusetts.

A complete list of National Grid phone numbers for customers in Massachusetts.

Purpose Phone Number(s)
Gas Emergencies 1-800-233-5325 or 911
24-Hour Assistance
Report an Outage 1-800-465-1212
24-Hour Assistance
Customer Service
(English & Español)

1-800-322-3223
Monday – Friday, 7:00am – 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings.

Also, have your account number on hand before calling, especially if you have more than one service address.

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections 1-888-211-1313
Monday – Friday, 7:00am – 9:00pm
Saturday, 7:00am – 5:00pm
Credit/Debit Card Payments via Western Union
Fees Apply
1-888-849-4310
Claims
To report damage to a customer’s property.
1-781-907-3930
Claims form
Specialized Commercial Group 1-800-322-3223
Tree Trimming 1-800-322-3223

A complete list of National Grid phone numbers for customers in Rhode Island.

A complete list of National Grid phone numbers for customers in Rhode Island.

Gas Emergencies 1-800-640-1595 or 911
24-Hour Assistance
Report an Outage 1-800-465-1212
24-Hour Assistance
Customer Service

Electric: 1-800-322-3223
Gas: 1-800-870-1664
Monday – Friday, 7:00am – 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings.

Also, have your account number on hand before calling, especially if you have more than one service address.

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone keypad.

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday – Friday, 7:00am – 9:00pm
Saturday, 7:00am – 5:00pm

Payment Arrangements

Electric:  1-888-211-1313
Gas:  1-800-870-1664
Monday – Friday, 7:30am – 6:30pm
Saturday, 7:30am – 4:00pm

Claims
To report damage to a customer’s property.

1-781-907-3930
Claims form

Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only:
844-319-2523
[email protected]
Claims Form

Specialized Commercial Group

1-800-322-3223

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions.

1-877-696-4743
Monday – Friday, 8:00am – 5:00pm

Dig Safe
Note: This is not a National Grid phone number.

1-800-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union
Fees Apply

1-888-849-4310
Meter Reading Submissions Electric:  1-800-322-3223
Gas:  1-800-870-1664
Administrative Offices 1-401-272-5040
Tree trimming 1-800-322-3223

 

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