National Grid Phone Numbers for NY, Massachusetts & Rhode Island
National Grid Phone Numbers: National Grid is one of the world’s largest publicly listed utilities focused on the transmission and distribution of electricity and gas. Read on to get their phone numbers.
About National Grid
National Grid is an energy company operating in the UK and the US. They deliver electricity and gas safely, reliably, and efficiently to their customers and communities. While working towards a clean energy future.
National Grid’s Phone Numbers
National Grid Phone Numbers for NY
A complete list of National Grid phone numbers for customers in Upstate NY
| Gas Emergencies | 1-800-892-2345 or 911 24-Hour Assistance |
| Report an Outage | 1-800-867-5222 24-Hour Assistance |
| Customer Service | 1-800-642-4272 Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad.Hearing/speech impaired customers may call 711 and provide the support number above. |
| Credit and Collections | 1-800-443-1837 |
| Claims | 1-315-428-6536 |
|
Specialized Commercial and Industrial Business Group | 1-800-664-6729 Monday – Friday, 8:00am – 5:00pm |
| Dig Safe | 1-800-962-7962 |
| Payment Arrangements | 1-800-443-1837 Monday – Friday, 8:00am – 8:00pm Saturday, 8:00am – 1:00pm |
| Credit/Debit Card Payments via Western Union | 1-888-849-4310 |
| Automated Account Services | 1-888-932-0301 |
| Tree trimming | 1-800-642-4272 |
National Grid Phone Numbers for Massachusetts
A complete list of National Grid phone numbers for customers in Massachusetts.
| Purpose | Phone Number(s) |
| Gas Emergencies | 1-800-233-5325 or 911 24-Hour Assistance |
| Report an Outage | 1-800-465-1212 24-Hour Assistance |
| Customer Service (English & Español) | 1-800-322-3223 Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter account numbers, credit card numbers, and other digits using your phone keypad.Hearing/speech impaired customers may call 711 and provide the support number above. |
| Credit and Collections | 1-888-211-1313 Monday – Friday, 7:00am – 9:00pm Saturday, 7:00am – 5:00pm |
| Credit/Debit Card Payments via Western Union Fees Apply | 1-888-849-4310 |
| Claims To report damage to a customer’s property. | 1-781-907-3930 Claims form |
| Specialized Commercial Group | 1-800-322-3223 |
| Tree Trimming | 1-800-322-3223
|
National Grid Phone Numbers for Rhode Island
A complete list of National Grid phone numbers for customers in Rhode Island.
| Gas Emergencies | 1-800-640-1595 or 911 24-Hour Assistance |
| Report an Outage | 1-800-465-1212 24-Hour Assistance |
| Customer Service | Electric: 1-800-322-3223 Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone keypad. Hearing/speech impaired customers may call 711 and provide the support number above. |
| Credit and Collections | Electric: 1-888-211-1313 |
| Payment Arrangements | Electric: 1-888-211-1313 |
| Claims | Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only: |
|
Specialized Commercial Group | 1-800-322-3223 |
| New Service, Gas pipe Installations & Natural Gas Conversions | 1-877-696-4743 Monday – Friday, 8:00am – 5:00pm |
| Dig Safe | 1-800-DIG-SAFE (1-888-344-7233) |
| Credit/Debit Card Payments via Western Union | 1-888-849-4310 |
| Meter Reading Submissions | Electric: 1-800-322-3223 Gas: 1-800-870-1664 |
| Administrative Offices | 1-401-272-5040 |
| Tree trimming | 1-800-322-3223 |
