What is Walmart’s Return Policy for Opened Items?

Have you tried to return items purchased from Walmart.com or in-store after opening them? Returns are now easier than ever, with a relaxed receipt policy, free return shipping, express in-store returns policy easier than ever.

The Walmart Return Policy States that you can return to Walmart within 90 days of purchase.

However, the product should be in its original condition, unused, and in its original manufacturer packaging with price tags intact and manuals to make the process smooth.

Hence, for purchases under $25, you may choose to receive a cash refund instead. Also, for purchases over $25, you may choose a store shopping card for the amount of the purchase.

Walmart Return Policy for Opened Products

Certain products might be returnable, but they can’t be brought back to the Walmart return facility.

For example, large appliances cannot be returned to Walmart shops; however, the buyer can initiate an online return within two days of the delivery being accepted.

Hence, opened products must be returned through the manufacturer once the two-day grace period has passed.

However, an unopened good may be returned to Walmart, but there may be a 20% restocking fee.

Refunds for many things in the marketplace, particularly high-end items, could incur up to a 20% restocking fee. Among the luxuries are the following:

• Accessories (like handbags)
• Jewelry above $300
• Fine art
• Apparel
• Shoes
• Gems
• Collectibles

Exceptions to Return Policy at Walmart

What kind of exceptions are there in Walmart’s return policy? There are a few exceptions to the 90-day return policy.

However, they include items that have a return period of fewer than 90 days, over 90 days, and items purchased between 28th October and 25th December.

Below are the exceptions to the return policy:

1. Items That Can be Returned Within 14 Days

Currently, there is only one product that can be returned within 14 days, which is: Post-paid cell phones.

2. Items to be Returned in 15 Days

The following list includes the items which can be returned within 15 days:

• Camcorders.
• Personal Computers.
• Computer hardware.
• Digital music players.
• Digital cameras.
• Drones.
• Electric Scooters.
• GPS units.
• Hoverboards.
• Portable video players.
• Refurbished video games.
• Prepaid cell phones.
• Printers.
• Smartwatches.
• Activity tracker.
• Tablets.

3. Items That Can be Returned Within 30 Days

The items which can be returned within 30 days of purchase are:

• 3D Printer, and 3D Printer Accessories
• Air conditioners
• Dehumidifier
• Evaporative Coolers,
• Pressure washers
• And generators.

4. Items to be Returned Within 60 Days

Prescription Glasses can be returned within 60 days. Hence, Walmart refunds the amount if you are not satisfied with the Item.

5. Items That Have a Return Period of 1 Year

Walmart’s Return Policy provides a one-year time frame too. Also, plants include Shrubs, bulbs, annuals, perennials, and foliage.

Also, trees have a one-year satisfaction guarantee and can be returned for a full refund in case you receive damaged plants.

6. Items Purchased Between Oct. 28th and Dec. 25th

An extended time frame is given for the items purchased in the winter holidays for returns.

Hence, if the item falls under the 15-day return category, it can be returned by the 10th of Jan, and if it falls under the 30-day return category, it can be returned by 25th Jan.

However, the timeframe for items under the 90-day return period remains the same as it already covers the holiday period.

Which Items are Non-Returnable?

Few items cannot be returned as per Walmart’s Return Policy, and no refund is provided for these items in any case once purchased. These include:

• Video on Demand.
• Software delivered by email.
• Mobile recharge.
• Warranty Service.

However, refund or replacement for the following items will only be provided in case of manufacturing defects or damage caused during shipping; otherwise, these items are non-returnable:

• All gas-powered items including Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs, and ATVs.
• Perishable food items.
• Diabetic supplies.
• Funeral products.
• Snow Tires.

Returning Partially Assembled Items

Walmart’s return policy does not explicitly address the return of partially assembled items.

Hence, reached out to the company’s customer service department for clarification.

Meanwhile, according to several customer service representatives, if you present a whole, undamaged.

However, If a disassembled product is accompanied by the original manufacturer’s packaging, you should be able to return even a partially assembled item.

Returning Items With Damaged or No Packaging

If you destroyed or threw away the original packaging, However, Walmart is not required to accept the return, even if the item is undamaged and you have the receipt.

Moreover, Walmart managers wield some discretion in accepting or rejecting returns in-store.

However, individual stores may maintain different return policies; it is best to call your local Walmart if you threw away/destroyed the original packaging.

Hence, questions regarding returns of online purchases without original packaging can also be directed to Walmart’s virtual help desk.

Returning Damaged, Defective, or Broken Items

Walmart’s return policy covers goods that were already damaged at the buying spot.

However, if you buy an item and open it at home only to find that it is defective, broken, or missing elements, you can return the item for either a replacement or a refund.

Subsequently, this policy applies to items purchased in stores or online.

Note that if you are returning an item purchased online to a Walmart store, replacement options will depend on whether an equivalent item is available.

However, if the item becomes damaged after purchase, either by you or another person, you cannot return it, even if you have the original receipt and packaging.

Even items covered by a Walmart protection plan are typically not eligible for return or replacement due to accidental or intentional damage after purchase.

However, there are a few exceptions, though: protection plans for laptops, tablets, and mobile phones cover damage from accidents like drops and spills.

Finally, we hope you have got all the information on Walmart’s Return Policy on opened items that you were looking for and are satisfied with the information.