In this article, I’ll review KFC, a well-known American fast food restaurant that specializes in fried chicken. It is the world’s second largest restaurant. If you’ve been wondering about their customer service or are simply curious about this restaurant, this review has all of the answers.
Brief History of KFC
KFC (also known as Kentucky Fried Chicken) is a fried chicken-focused American fast food restaurant chain headquartered in Louisville, Kentucky.
As of December 2019, it was the world’s second-largest restaurant chain (by sales) after McDonald’s, with 22,621 locations in 150 countries.
Colonel Harland Sanders, an entrepreneur who began selling fried chicken from a roadside restaurant in Corbin, Kentucky during the Great Depression, founded KFC.
Sanders saw the potential of restaurant franchising and opened the first “Kentucky Fried Chicken” franchise in Utah in 1952.
KFC popularized chicken in the fast-food industry, broadening the market’s appeal by questioning the hamburger’s long-held dominance.
Their menu are categorized into the following items: chicken, rice bowlz, burgers, snacks, beverages and add-ons.
KFC has a consumer rating of 2.43 stars based on 104 reviews, indicating that the majority of customers are dissatisfied with their purchases.
Customers who complain about KFC most frequently mention customer service issues. KFC is ranked sixth among Restaurants websites.
Let’s take a look at the reviews
KFC Customer’s Positive Reviews
A Great Example of a KFC Restaurant
Obviously, it’s difficult for a franchise to stand out or be significantly different from what you’d expect, but this is a great example.
It has a high turnover, so I don’t recall ever having anything dry or undercooked. Outside, they keep the area clean and litter-free.
During peak hours/when there are more than 6 customers waiting, service may be a little slow. You are welcome to sit in. Outside, street parking is easy to come by and is free after 18:30 and on Sundays.
- 15 Companies That Give Away T-Shirts for Free 2020 Update
- How to Save Money and Get free Stuff in 10 Brilliant Ways
- 10 Sites Offering Free Samples Without Surveys in 2021
Good chicken without having to cook it, always polite and friendly service, and food that is always hot.
I frequent this KFC and have always been satisfied with my meal.
KFC food is KFC food; you get what you pay for.
Chicken, chips, and a beverage Staff were fine; there was nothing to complain about.
Staff is Pleasant.
I’ve eaten at this KFC several times, and the food is always good.
The staff is extremely friendly. Customers aren’t always pleasant, but the staff is extremely patient. Impressed!
Friendly and Clean
It’s convenient to stop in for a quick meal when I’m passing by.
I always eat in rather than takeout, and I find the restaurant to be well-organized and clean.
As with KFC, you can get a quick bite in and out.
The service and food were both excellent. It’s simple to park.
The inside and outside of the building are both spotless.
Very good service and value bucket between family members worked out to be a great value with some add-ons.
For quick meals, this place comes highly recommended.
KFC Customer’s Negative Reviews
What a Rip-Off, KFC!!
Yesterday, I went to the KFC in Oneonta, New York. I ordered my usual three-piece chicken meal.
As usual, I requested two breasts and a thigh. I was perplexed as to why the bill was more than $12.00.
The receipt stated Breast $3.50. I inquired at the counter, and he informed me that there is a $1.75 surcharge for breasts.
It would have been nice if someone had informed me before I paid for it. I’m done with KFC for good.
I will Never Order From Swansea Again!
I ordered from KFC Swansea, and the food was awfully packed.
All of them arrived squashed and even paid for dips that I did not receive!
Never, ever order from Swansea KFC.
Worst Customer Service
KFC at Winter Garden Village in Florida has consistently provided the worst customer service. The customer is unimportant to the staff and the manager.
While the customer is waiting to order, group conversations among the staff take precedence. Orders are frequently incorrect. The attitude of the staff and the manager toward the customers is complete indifference and, at times, arrogance.
I gave them a fair amount of leeway. I will never return.
Used the KFC App to Order and Will Never Use It Again.
I placed my order through the KFC app and was ready for pick-up. It said there was a problem and was canceled after I finished it. When I ordered at the restaurant on University Avenue and Culver Road in Rochester, New York.
There was no line inside, but the employees were unfriendly and unhelpful.
But when I tried to duplicate my order, they charged me more money than it was online. The chicken tasted like it had been sitting for a while, two tender sauces were damaged and leaking.
I was charged for a side order that was supposed to be included with one of the meals, and the biscuit was dried out and hard.
Popeyes it is from now on.
From Manchester Fort
Total squandering of my hard-earned money!
How can it be called a trilogy box meal when the only item in the bag is popcorn and the chicken is missing? There is no chicken strip.
Never again will I put my trust in KFC. Next time, make Iceland’s southern fried chicken at home.
Furthermore, KFC is only interested in your money and is unconcerned about your experience.
Food of Very Poor Quality
Very poor quality food. The chicken was dry and tasted as if it had been sitting in the warmer for an extended period of time.
However, the sweet corn and mashed potatoes were excellent but the food was significantly overpriced, and a portion of the order was missing. In every KFC, standards have plummeted.
Really disgusting, the food is deplorable; we pay for a service and expect to get what we pay for.
Furthermore, the majority of the employees in most stores are children who have clearly received no training or adhere to any hygiene standards.
Also, what’s the deal with sending out orders that are constantly missing items? IS THAT WHAT WE PAY FOR? Why are you basically scamming and robbing the public? KFC is disgusting.
The Devonshire Road Branch in Blackpool is THE WORST OF THE WORST!!!!
Get Your Orders Right…
They just can’t get orders tight in-store or drive-through nationwide; they’re dreadfully bad at filling all items on paid-for orders!! Not to mention the frequent lack of popular items in stock! How many times have you heard, “we’ve run out” or “we’ve got none left?”
The majority of employees are younger, which I admire, but older staff members are constantly needed to guide.
If you fill the field with novices, you will not be able to mount an efficient operation!!!
KFC Employee’s Reviews
A Productive and Enjoyable Place to Work.
It was a really good place to work, the managers were great, but the pay wasn’t so great.
I worked there for a few years, it was my first job.
Strange Characters, Fast-Paced Action, and Customers Who are Always Right.
Coming into work with the intention of simply making money is the way to go. Involving yourself in employee work relationships will only add unnecessary stress.
When compared to other fast-food restaurants, expect a very fast-paced environment. Don’t squander your time or effort.
It’s a dreadful place to work. The good news is that I worked with family members who work as hard as I do.
The negative would be the other people other people who don’t work at all despite being employed, and management who doesn’t do their job at all.
It’s Preferable to Have Work Than to not Have It!
Overall, working at KFC is a fantastic experience, and this particular KFC has exceeded my expectations. Employees are extremely friendly and talkative. Customers can be difficult at times, but you must remain calm and professional.
I go to school and work, and my boss always encourages me to stay in school and do my job.
Tense and Challenging
Working as a cook in a kitchen is a demanding and difficult job.
The job is stressful and fast-paced, with far too many responsibilities for such a low salary. At KFC, the most difficult job is that of a cook.
You have to prepare all that chicken, which isn’t fun. And you have to look after the locker and freezer, you have to look after FIFO, and you have to clean everything in the meantime.
If you have a choice, work as a cashier or as a customer service representative. Be prepared to endure a great deal of physical and mental discomfort while working there. Oh, and the salary is a farce.
Workplace is Disrespectful
The upper management’s disrespect is unbelievable. I now understand why this company struggles to retain employees and managers.
There is no phone number to call to complain about the disrespect.
It’s a Collaborative Effort.
I’m new to KFC and wanted part-time hours night shift. However, I settled for rotating days nights in different stores to make 40 hours a week.
The work is fairly easy overall we’ll see if they compensate for loyalty.
Fun, Fast-Paced, and Family-Oriented.
It’s a place where you can grow, learn, and succeed. In many ways, it’s a place where you’d rather be no matter what.
For me, It’s a home away from home, and it’s a fantastic option with even more possibilities. Great place to work, but it’s difficult to balance family and work.
There is Not Enough Competition.
There is no work-life balance. You work like a horse and are never recognized for it.
Management is not involved in any of the operations, but if something goes wrong, they are on your case.
KFC Salary And Benefits Review
Good Working Environment
Overall, I had a positive experience working at KFC. The pay is low for how fast-paced and stressful the job can be.
There are no bonuses throughout the year, but lunch is provided. Overall, management at the store level is subpar.
The Work Environment Was Always Hectic.
It’s great if you can handle or even enjoy that kind of thing, but it’s not so great if you can’t.
Unfortunately, my personal requirements were not met. I was failing school because of the irregular hours my manager had me working.
This caused me to fail. When I asked my personal manager about working fewer hours.
(I worked 1 pm – 10 pm, normal closing shift hours are 4 pm – 10 pm), I was told “there’s nothing I can do,” despite the fact that my hours were not the usual closing shift hours, which is what I was used to doing.
I received a discount on the food. Breaks are of a reasonable length. Personal requirements were not met. Hours are not flexible.
I’ve only recently started working there, so I don’t know much about the workplace environment, but they do pay for training.
I’m paid minimum wage, and the pace is reasonable for my first job.
It all Depends on Where You Live.
It can be a decent, fairly average minimum-wage job, or it can be a nightmare.
I was working in an environment where there was poor management and violations of labor laws.
Relaxed and Productive Workplace.
A good place to work with plenty of opportunities for advancement.
The management was fantastic, extremely cooperative and understanding.
The most difficult aspect of the job is thinking quickly on your feet and solving problems that satisfy everyone.
Food is provided for free. There are no advantages.
It was Extremely Stressful.
It was a good place to work when I first started, but then everyone left, and it became stressful.
Every day when I went to work, I was expected to do ten tasks at once.
There are no breaks. Employees who are disrespectful, petty management, and everyone who is only concerned with themselves.
Schedule is Adaptable.
I chose to work here because of my flexible schedule, and I’m glad I did. My teammates are fantastic.
I recall bringing my baby with me to the interview and signing papers because I couldn’t afford a babysitter. The Manager is very nice, and I’m grateful that he hired me and asked me to start the next day.
Lunch is provided, and the schedule is flexible.
Educating a new team member and dealing with entitled customers are the disadvantages of the job.
FAQs On KFC Reviews
Do You Read Reviews Before Visiting a Restaurant?
Yes, I read restaurant reviews before going out to eat, especially when I’m traveling or visiting a new restaurant.
Yelp has always been my go-to for a variety of reasons, such as: Yelpers love to post pictures, and a picture is worth a thousand words.
Yelp provides a link to the restaurant’s website, where I can peruse the menu, and provides me with directions, which I can use on my phone.
I’ve relied on Yelp in recent years to help me find interesting restaurants while traveling, as well as accurate directions to their doors. It proved to be an invaluable travel tool for me.
Why did KFC Stop Selling Original Recipe Chicken in India?
Because Indians generally prefer spicier (hot-chilli) dishes to the mellow flavors of the original recipe’s secret herbs.
I believe KFC did not find enough volume demand to justify keeping the dish on the menu. Until 2013, they served it.
Even when it was on the menu, several KFC franchisees denied it. The only reason they served it was to avoid a complaint with their corporate office.
Finally, KFC must have decided to favor their franchisees and remove it from the menu entirely.
So don’t expect it to make a comeback anytime soon. In any case, this is my educated guess on the matter.
How Can I Get Free Food at KFC?
Get free food by downloading the KFC app! The loyalty card rewards you with stamps when you order from KFC.
But you’ll also receive extra freebies and special offers, so keep checking back. It’s a free quick snack on the go.
When you join the Colonel Club through the app, you’ll receive enough points to redeem two free hot wings.
Chicken dinner is the winner. Your free wings will be available in the app’s ‘My Rewards’ section.
When you spend £3 in store at KFC, you can get a free snack box.
Just be careful not to linger too long in the store – otherwise, you might get some dirty looks from the staff and customers.
Can We Trust TripAdvisor Restaurants and Hotel Ratings?
TripAdvisor is well-known for comparing prices from 200+ booking sites to assist you in finding the best deal on the right hotel for you.
They also claim to be the world’s largest travel site, with over 500 million unbiased traveler reviews of hotels, flights, restaurants, vacation rentals, and activities.
Based on my research, it appears that TripAdvisor can be relied on to provide relatively unbiased reviews from its users.
They take the possibility of fake reviews very seriously because they have the potential to harm the TripAdvisor brand’s trust factor.
There is a lag between when a review is written and when it is posted, which allows for further investigation if necessary.
In addition, a business owner can report a potentially bogus review, in which case TripAdvisor will review it and may remove it if it violates their content policies.
What’s Better: KFC or McDonalds? Why?
Better, on the other hand, is a matter of opinion. KFC is a good option if you want something more like a home-cooked meal.
McDonald’s is the place to go if you want burgers, fries, or something quick and easy.
They’ll both do the trick, depending on what you’re looking for.
Which Restaurants or Fast Food Places are Halal in the USA?
Many people have eaten at their favorite halal cart to enjoy some delicious platters, shawarma, or curry, but they may not understand what the term “halal” actually means.
When restaurants and food suppliers refer to a food as halal, they typically mean it is “zabiha,”
Which means it has complied with the rules of butchering meat that they believe are required in order for it to be truly permissible for consumption.
According to Zabiha.com there are 163 halal restaurants in the United States.
They include: Crown/Kennedy Fried chicken, The Halal Guys, Cava Grill, Ike’s Residence, Shah’s Halal Food, Godavari Elevation Burger, Silver Diner, The Kebab Shop, Burgers and Texas Chicken, The Ideal Pita to name a few.
What are The Most Popular Items at KFC?
Beyond Fried Chicken Nuggets, Chicken Sandwich, Chicken Pot Pie, Original recipe chicken breast, Coleslaw, Popcorn chicken nuggets, Mashed potatoes with gravy, Mac and Cheese, Kentucky fried wings, Crispy colonelsandwich, Mashed potatoes.
Original recipe chicken thigh, Extra crispy chicken breast, Secret recipe fries, and Popcorn chicken large are the most popular items on the KFC menu. The rankings are updated on a daily basis.
Is Subway Healthier Than KFC?
It is impossible to respond to the question. There is no criterion that can be used to compare two items, let alone two restaurant brands, when it comes to “healthy.”
“Healthier” is a mixed bag of facts and opinions, not to mention a slew of other factors. It’s probably reasonable to state that either of these, when used in moderation, will not cause excessive harm.
It is not a good idea to eat either on a daily basis.
KFC has a long and complicated history in American history, yet it remains one of the country’s most popular comfort meals. It’s one of those things that you never get tired of eating, especially when it’s done well – and KFC does it better than most. It is, after all, finger lickin’ good.
If you find this article on KFC Reviews helpful, kindly leave a comment and share on all social media platforms!