Kaiser Member Services Intensive Customers Service’s Details for States

Kaiser Member Services Intensive Customers Service’s Details for States.
kaiser member services: Kaiser Permanente is one of the largest nonprofit healthcare plans in the United States. If you need to know Kaiser Permanente Member Services hours, locations & phone numbers in your state, please read on.
Kaiser Member Services Intensive Customers Service's Details for States.

Kaiser Permanente is one of the largest nonprofit healthcare plans in the United States, with over 12 million members. It operates 39 hospitals and more than 700 medical offices, with over 300,000 personnel, including more than 80,000 physicians and nurses.

Kaiser Permanente Member Services hours & phone numbers

California

Department

Phone numbers

Hours

Member Services 800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)
Open 7 days a week
24 hours a day
Closed holidays
Medicare members 800-443-0815 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Point-of-Service (POS), PPO, and
Out-of-Area Indemnity (OOA) members
800-788-0710 or TTY 711 Open Monday through Friday
from 7 a.m. to 7 p.m.
Appointments and Advice Northern California:
866-454-8855
TTY 711Southern California:
833-KP4CARE
(833-574-2273)
TTY 711

Colorado – Denver/Boulder

Department

Phone numbers

Hours

New Members Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services – For existing members 303-338-3800 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members 800-476-2167 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members 877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 303-338-4545 or TTY 711

Colorado – Mountain Colorado

Department

Phone numbers

Hours

New Members Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services – For existing members 844-837-6884 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members Medicare Advantage plans are not currently available in Mountain Colorado.
Appointments and Advice 970-207-7171 or TTY 711

Colorado – Northern Colorado

Department

Phone numbers

Hours

New Members Local: 303-338-3361
Toll-Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services – For existing members 844-201-5824 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Self-funded members 877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 970-207-7171 or TTY 711

Colorado – Southern Colorado

Colorado - Southern Colorado

Department

Phone numbers

Hours

New Members Local: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services – For existing members 888-681-7878 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members 800-476-2167 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members 877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 800-218-1059 or TTY 711

District of Columbia

Department

Phone numbers

Hours

Member Services – Metro Area 301-468-6000 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Member Services – Outside metro area 800-777-7902 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Medicare members 888-777-5536 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 800-777-7904 or TTY 711

Georgia

Department

Phone numbers

Hours

Member Services 888-865-5813 or TTY 711
404-261-2590
Open Monday through Friday
from 7 a.m. to 7 p.m.
Member Services – Dual Choice PPO and MultiChoice members 855-364-3185 or TTY 711 Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members 800-232-4404 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 404-365-0966
800-611-1811
TTY 711

Hawaii

Department

Phone numbers

Hours

Member Services 800-966-5955 or TTY 711 Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Medicare members 800-805-2739 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice Oahu: 808-432-2000
Maui: 808-243-6000
Hawaii Island: 808-334-4400
Kauai: 808-246-5600
TTY 711

Maryland

Department

Phone numbers

Hours

Member Services – D.C. metro area 301-468-6000 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Member Services – Outside D.C. metro area 800-777-7902 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Medicare members 888-777-5536 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 800-777-7904 or TTY 711

Oregon

Department

Phone numbers

Hours

Member Services, Appointments, and Advice – Portland 503-813-2000 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Member Services, Appointments, and Advice – Outside Portland 800-813-2000 or TTY 711 Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members 877-221-8221 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

Department

Phone numbers

Hours

Member Services – D.C. metro area 301-468-6000 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Member Services – Outside D.C. metro area 800-777-7902 or TTY 711 Open Monday through Friday
from 7:30 a.m. to 9:00 p.m.
Medicare members 888-777-5536 or TTY 711 Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice 800-777-7904 or TTY 711

Washington – Vancouver/Longview area

Department

Phone numbers

Hours

Addresses

Member Services, Appointments, and Advice 800-813-2000 or TTY 711 Open Monday through Friday from 8 a.m. to 6 p.m. Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St. Suite 100
Portland, OR 97232
Medicare members 877-221-8221 or TTY 711 Open 7 days a week from 8 a.m. to 8 p.m.

Washington – Outside Vancouver/Longview area

Department

Phone numbers

Hours

Addresses

Member Services, Appointments, and Advice 206-630-4636
888-901-4636 (toll-free)
TTY 711
Open Monday through Friday from 8 a.m. to 5 p.m. 2715 Naches Ave. SW
Renton, WA 98057
Medicare members 206-901-4600
888-901-4600 (toll-free)
TTY 711
Open 7 days a week from 8 a.m. to 8 p.m.

 

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