JustFab Review 2021: Is JustFab Legit or a Scam?
JustFab Review: It is a women’s shopping site that sells boots, shoes, clothing, bags, and accessories, and more, usually for $10–$50 per item. In this article we will answer the question, is JustFab legit? or a scam.
JustFab Pros and Cons
Pros
- Free exchanges and store credit for returns
- It’s possible to opt-out of the monthly subscription cost
- Constantly changing selection
Cons
- Many customers aren’t aware of the VIP program’s fine print
- Receiving cashback for returns costs $6 per item
- Some products are more expensive than other competitors Some customer complain about item quality
How JustFab VIP Membership Works
JustFab sells a broad assortment of apparel items for women, with an emphasis on shoes. The following chart shows the pricing for some of the popular things currently for sale at both the standard cost and the cost for VIP members.
| Item | Standard Cost | VIP Cost | Percent Savings |
|---|---|---|---|
| Marley Quilted Faux Fur Snow Boots | $74.95 | $52.95 | 30% |
| Hooded Puffer Jacket | $79.95 | $49.95 | 38% |
| Indie High Waisted Ultra Stretch Jeans | $59.95 | $39.95 | 34% |
| Belted Mini Dress | $56.95 | $39.95 | 30% |
| Cutout Handle Crossbody Bag | $62.95 | $39.95 | 37% |
| Layered Heart Necklace | $16.95 | $10.95 | 36% |
| Criss Cross Back Sports Bra | $35.95 | $24.95 | 31% |
| Keep Cool Ballet Flat | $44.95 | $29.95 | 34% |
As this chart shows, you’ll save about a third off the listed price of JustFab products if you commit to a VIP membership, and that’s not factoring in shipping costs.
However, there are some crucial details about this rewards program you don’t want to miss, which we’ll touch on next.
Joining the JustFab VIP program is the site’s default option, though you can choose to opt-out of it in the top right corner of the ordering page.
VIP Membership Benefits
- An average of 30% off listed retail prices
- Access to exclusive styles and private events and promotions
- Free shipping on orders over $39
- Monthly hand-picked styles based on your shared preferences
Once you sign up for VIP membership, JustFab charges you $39.95 at the beginning of each month, which will be credited towards any purchase over $39.95. These credits don’t expire.
It’s possible to skip a month of membership and avoid this fee by logging into your account and selecting “Skip this Month” between the 1st and 5th day of the month. You can do so for as many months as you want.
You can cancel your VIP membership at any point by contacting the company at (866) 337-0906.
Customer reviews that we read are mixed on how well this process went. Some shared that the JustFab customer service agents were professional and canceled their accounts immediately. Others had to be on hold for over an hour before they succeed.
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Is the VIP Membership Worth it?
The JustFab VIP program rewards regular shoppers. Are the cost savings worth it? Let’s look at how much you’ll save with the VIP membership compared to paying standard pricing for a few different orders of three items each.
Order 1:
- Dome Crossbody Bag: $39.99 ($59.95 regular)
- High Waisted Distressed Jeans: $39.95 ($59.95 regular)
- Hooded Utility Jacket: $39.95 ($59.95 regular)
Total VIP Membership Cost: $119.85
Total Standard Cost: $179.85 ($60 difference)
Order 2:
- Belted Denim Dress: $49.95 ($72.95)
- Faux Suede Jacket: $54.95 ($79.95)
- Sydney Blade Heeled Boot: $44.95 ($66.95)
Total VIP Member Cost: $149.85
Total Standard Cost: $219.85 ($70 difference)
Order 3:
- Macey Espadrille Wedge: $49.95 ($72.95)
- Belted Utility Jacket: $49.95 ($86.95)
- High Waisted Ankle Skinny Jeans: $39.95 ($59.95)
Total VIP Member Cost: $139.85
Total Standard Cost: $219.85 ($80 difference)
These sample orders show that you can plan to save between $60–$80 on orders of at least three items when you sign up for VIP membership. That’s a substantial saving if you’re planning to order often; otherwise, the $39.99 per month fees might start to add up (unless you remember to skip each month).
JustFab Shipping
JustFab shipping can take a hot second. In this world where we are used to two-day shipping on everything, you aren’t going to get that from JustFab’s standard shipping options.
All JustFab orders ship across the U.S. for $4.95, though VIP members receive free shipping on orders over $39.
It’s possible to exchange any order or receive store credit for free up to 30 days from the date of shipment, so long as it is in new, unused condition with all packaging material. If you prefer a refund to your credit card, JustFab will charge a $5.95 restocking fee per item.
JustFab Clothing and Shoe Quality
One big downside to ordering clothing online is that you can’t assess its quality before you purchase, for this reason, many get to ask the question is JustFab legit?. As JustFab charges a restocking fee per returned item, it’s even more important to be confident in what you order.
Unfortunately, low-quality concerns make up one of the top complaints against JustFab in online reviews. Many shared that the items they received weren’t as nice as they looked in the online pictures and that the low quality made them scratchy and uncomfortable.
Others complained that they didn’t receive their requested sizes and that they lost lots of money on return fees sending back unsatisfactory purchases.
In many cases, customers thought that JustFab’s sizing was inconsistent between items and that many boots were built too narrow to fit over their calves.
In summary, is JustFab legit? or a scam? One of the things that might make people ask this question is that your inexpensive purchase can quickly get pricy unless you account for these potential extra expenses. And even when you do, there’s a good chance that you can find similar items available at other retailers for less money.
However, If you sign up for the JustFab VIP program, put a calendar alert on your phone over the days when you can opt-out of the monthly membership credit.
This will allow you to take advantage of the site’s deals without committing more money to clothes than you planned.
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