Is Your FaceTime Not Working? 6 Potential Fixes to Try

– FaceTime Not Working –

Is FaceTime Not Working? 10 Potential Fixes to Try: In this article, I’ve put together the best ways to fix FaceTime on your iPhone, iPad, or Mac. Start with the most likely solution above and then work your way through the list to get FaceTime working again.

FaceTime Not Working

Apple Inc. developed FaceTime, a proprietary videotelephony product. FaceTime is compatible with iOS 4 and later devices, as well as Mac computers running Mac OS X 10.6.6 and later.

FaceTime works with any iOS device that has a front-facing camera as well as any Mac computer that has a FaceTime Camera.

FaceTime Audio, an audio-only version, is available on any iOS device running iOS 7 or later, as well as any Mac running Mac OS X 10.9.2 or later with a forward-facing camera.

From Mac OS X Lion (10.7) onwards, FaceTime is provided for free on iOS and macOS. Non-Apple computers can now use a web client to participate in FaceTime calls since the release of iOS 15 and macOS Monterey.


6 Potential Steps to Fix FaceTime

Anyone with an internet connection and an Apple product can conduct a video call with someone else who has an Apple product.

However, many users are encountering issues with Facetime. It might be aggravating. If you’re having the same issue, you’ve come to the right place. Here are a few methods to help you fix your FaceTime.

1. Restart the iPhone, iPad, or Mac

One of the best troubleshooting tips for an app is to restart the device; this advice is the same when FaceTime does not work.

It’s best to close all your apps first to make sure you don’t lose any unsaved progress and to make sure they start all over again after restarting.

If your device doesn’t respond, find out how to force an iPhone again

3 ways to restart or force shut down any frozen Mac

If your Mac is completely frozen, we will show you how to force restart or shut down Your Mac so you can get it working again.

2. Missing FaceTime App

FaceTime is not available all across the globe therefore, the FaceTime app does not come preinstalled on all iOS devices.

Therefore, if FaceTime is not available in your country, you will not have a pre-installed FaceTime app.

Unfortunately, there are no workaround to this problem and all that users can do is check their device’s origin of purchase to see if they’ll be having the FaceTime app or not.

3. FaceTime Call Failed

There are several different reasons which can lead to failure in making a call.

These include the unavailability of FaceTime in your country, a weak internet connection, or having disabled FaceTime on your device.

Other reasons may include having a restricted camera or FaceTime in your iPhone accidentally or otherwise.


‣  Go to Settings -> FaceTime and check if FaceTime is enabled. If not, enable it; if however, it was already enabled, try disabling it first and then enabling it again.

‣  Go to Settings -> General -> Restrictions and check if the camera and FaceTime have been restricted.

If the problem persists, switch off your iPhone and then switch it back on again.

‣  Make sure you are using the correct contact information. On your iPhone, you can check your own FaceTime contact information by going to Settings> FaceTime> You can be reached from FaceTime.

‣  Ask the person you are calling to do the same to make sure you have the right details for them. To check these details on a Mac, open the FaceTime App and go to FaceTime> Settings from the menu bar and your contact information in the middle of Settings.

4. Test your Internet Connection on your Device

Unlike regular phone calls, FaceTime connects to other people over the internet.

If FaceTime will not connect, you can load a new web page on your device to test your internet connection.

FaceTime works best over Wi-Fi, but you can also use it with mobile data on an iPhone or iPad.

To use FaceTime without Wi-Fi, go to Settings> Cellular and turn on the FaceTime slider to let it use cellular data.

5. Restrict People in Your Group FaceTime Chat

FaceTime lets you start a group chat with up to 32 people at a time. But having so many people makes it difficult to know who is causing FaceTime problems.

Try starting a one-on-one chat, then add extra people one at a time to find out when the problems start. If FaceTime does not want to connect to anyone at all, there must be a problem with your device or internet connection.

However, if FaceTime does not get in touch with a person specifically, the problem is likely to end.

6. Updated FaceTime still not Working

Sometimes, the reasons for software not working are not as complicated as we think.

So, take a deep breath and analyze what might be wrong with your device’s settings or permissions that may be causing this error.

The most common cause of the problem is that FaceTime was never enabled on the device the first time hence resulting in its inability to work.


Go to Settings -> FaceTime and enable FaceTime app.

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