Anti-virus programs use a variety of methods to decide if a file is malicious, from testing the contents of a file against a database of known threats, to evaluating a program’s actions or layout to see if it shows trends commonly found in malware.
Generic threats are files that appear suspicious but do not suit any known threat to your anti-virus system. An alert from your anti-virus software alerts you that Win32 Malware.
Gen has been found on your computer, so it means that a 32-bit file on your Windows PC could be malicious.
Definition of Malware
The term malware is an umbrella term for any kind of malicious software, from critical backdoor tools that give criminals full control of your PC to less severe threats, such as programs displaying pop-up advertisements at regular intervals.
Criminals who create malware applications do so for various reasons, from trying to make a quick buck to simply inconveniencing whoever installs their virus.
Files That Can Contain Malware
Files that can install or run malware on a computer are typically either:
Executable files, such as the ubiquitous EXE file type.
Files that contain scripts, such as screen savers, Word or Excel files, PDFs or Web pages.
Prevention Against Malware
To keep your computer free from malware, avoid opening suspicious files without first scanning them with an anti-virus application or an online file scanner such as VirusTotal, Metascan Online, or Fortiguard’sOnline Virus Scanner. Suspicious files or documents include:
Files received from an untrusted or unknown contact.
Files received on a USBdrive. While the drive may come from a trusted contact, it could contain malware installed without that person’s knowledge.
Files downloaded from high-risk websites, such as warez or adult sites.
Win32 Malware-gen is a heuristic detection designed to generically detect a Trojan Horse. Due to the generic nature of this threat, we are unable to provide specific information on what it does.
Typical behavior for Trojans like Win32:Malware-gen is one or all of the following:
Download and install other malware.
Use your computer for click fraud.
Record your keystrokes and the sites you visit.
Send information about your PC, including usernames and browsing history, to a remote malicious hacker.
Give a remote malicious hacker access to your PC.
Advertising banners are injected with the web pages that you are visiting.
Random web page text is turned into hyperlinks.
Browser popups appear which recommend fake updates or other software.
Files reported as Win32:Malware-gen may not necessarily be malicious. Should you be uncertain as to whether a file has been reported correctly, you can submit the affected file to https://www.virustotal.com/en/to be scanned with multiple antivirus engines.
To remove Win32:Malware-gen Virus, follow these steps:
STEP 1: Use Malwarebytes to remove Win32: Malware-gen Virus
Malwarebytes is a powerful on-demand scanner that should remove the Win32: Malware-gen adware from Windows. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
You can download download Malwarebytes from the below link. MALWAREBYTES DOWNLOAD LINK(This link open a new page from where you can download “Malwarebytes”)
When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer. You may be presented with a User Account Control pop-up asking if you want to allow Malwarebytesto make changes to your device. If this happens, you should click “Yes” to continue with the installation.
When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process. To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.
Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
Malwarebytes will now start scanning your computer for malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
Malwarebytes will now quarantine all the malicious files and registry keys that it has found. To complete the malwareremoval process, Malwarebytes may ask you to restart your computer. When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Use HitmanPro to Scan for Malware and Unwanted Programs
HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanProis designed to run alongside your antivirus suite, firewall, and other security tools.
You can download HitmanPro from the below link: HITMANPRO DOWNLOAD LINK(This link will open a new web page from where you can download “HitmanPro”)
When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer. You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
HitmanPro will now begin to scan your computer for malware.
When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer. When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
STEP 3: Double-check for malicious programs with Emsisoft Emergency Kit
The Emsisoft Emergency Kit Scanner includes the powerful Emsisoft Scanner complete with the graphical user interface. Scan the infected PC for Viruses, Trojans, Spyware, Adware, Worms, Dialers, Keyloggersand other malicious programs.
You can download Emsisoft Emergency Kit from the below link. EMSISOFT EMERGENCY KIT DOWNLOAD LINK (This link will open a new web page from where you can download Emsisoft Emergency Kit)
Double-click on the “EmsisoftEmergencyKit” icon, then click on the “Extract” button.
On your desktop you should now have a “Start Extract Emsisoft Emergency Kit” icon, double-click on it, then when the program will start allow it to update its database.
Once the Emsisoft Emergency Kit has update has completed, click on the “Scan” tab, and perform a “Smart Scan“.
When the scan will be completed, you will be presented with a screen reporting which malicious files has Emsisoft detected on your computer, and you’ll need to click on Quarantine selected objects to remove them.
STEP 4: Reset your browser to default settings
If you are still experiencing issues with the Win32:Malware-gen adware from Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings.
This step should be performed only if your issues have not been solved by the previous steps.
Google Chrome has an option that will reset itself to its default settings. You might need to do this if the apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won’t be cleared or changed.
On your computer, open Google Chrome.
At the top right, click “More” (represented by the three dots) and then “Settings”
At the bottom, click “Show advanced settings”.
Under the section “Reset settings”, click Reset settings.
In the box that appears, click Reset.
Your computer should now be free of the Win32:Malware-gen malware. If you are still experiencing problems while trying to remove Win32:Malware-gen adware from your device, please do one of the following:
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