Wisconsin EBT Card Balance: Know your Wisconsin Quest Card Balance

Wisconsin EBT Card Balance: Know your Wisconsin Quest Card Balance.

Wisconsin EBT Card Balance: Health Services Department of Wisconsin (DHS) is responsible for the implementation of the Supplemental Nutrition Assistance Program ( SNAP), also known as the Food Stamp Program. SNAP helps low-income households to purchase healthy food through the delivery of monthly food aid benefits.

If you are eligible for food assistance in Wisconsin, the payments will be automatically deposited on an EBT (Electronic Benefits Transfer) card. The Wisconsin EBT card is similar to a standard ATM or debit card, also known as the Wisconsin QUEST Card.

Wisconsin EBT Card Balance

Each month, food stamp benefits will be deposited on your Wisconsin EBT Card the same day. Based on the eighth digit of your Social Security Number (SSN), the day you get your benefits. Once they are added to your QUEST Card account, you can access the Wisconsin EBT Card benefits by 5 am the morning. Benefits may be used to make approved purchases of food at qualifying retail locations. Most grocery stores in Wisconsin all over accept the QUEST Card as payment.

Wisconsin Food Stamp Program: FoodShare Wisconsin

To help stop hunger and improve nutrition and health, FoodShare Wisconsin was founded. FoodShare lets limited-money people buy the food they need for good health. Citizens around Wisconsin are receiving help from FoodShare every month. They are people of all ages, who have a job but low wages, who live on minimal or fixed wages, who have lost their employment, who are unemployed or disabled and who can not function.

FoodShare Wisconsin is the variant of the Supplementary Nutrition Assistance Program ( SNAP) available in Wisconsin. SNAP of the United States Department of Agriculture (USDA), previously known as the Food Stamp Program, offers nutritional savings, access to a balanced diet, and guidance for low-income families on food preparation and nutrition. Recipients use their benefits to buy eligible food in approved retail food stores (provided on an electronic card that is used like an ATM card).

SNAP is the biggest home hunger safety net system. The Food and Nutrition Service (FNS) partners with state agencies, nutrition educators, and community and faith-based organizations to ensure that those eligible for nutrition help can make educated choices about applying for the program and receiving benefits. The official term for the plan is SNAP. State services can have varying names.

What’s the Wisconsin Quest Card?

  • The Wisconsin Quest Card is Wisconsin’s EBT card.
  • EBT = electronic benefits transfer.
  • EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.
  • You’ll get the Wisconsin Quest Card once you’re approved for benefits.
  • Wisconsin’s EBT customer service number is 1-877-415-5164.

Eligibility Criteria

For this benefit program, you must be a resident of the state of Wisconsin.

In order to qualify, you must have an annual household income (before taxes) that is less than or equal to the following amounts:

Annual Household Income Limits (before taxes)
Household Size* Maximum Income Level (Per Year)
1 $24,980
2 $33,820
3 $42,660
4 $51,500
5 $60,340
6 $69,180
7 $78,020
8 $86,860

*For households with more than eight people, add $8,840 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.

Because many programs offer services to families that may qualify them under other local criteria, we strongly recommend you contact the program in your community for more information and guidance.

 Wisconsin EBT Payment Schedule

If the eighth digits of your Social Security Number are Benefits are deposited on the
0 2nd of each month
1 3rd of each month
2 5th of each month
3 6th of each month
4 8th of each month
5 9th of each month
6 11th of each month
7 12th of each month
8 14th of each month
9 15th of each month

Once your benefits are deposited into your account, you can begin using them with your Wisconsin EBT card to purchase eligible food items.

List of Stores That Take EBT Online for Delivery

As you may know, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.

The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.

  • Amazon
  • Dash’s Market
  • FreshDirect
  • Hart’s Local Grocers
  • Hy-Vee, Inc.
  • Safeway
  • ShopRite
  • Wal-Mart Stores, Inc.
  • Wright’s Markets, Inc

Where can’t I use my Wisconsin EBT Card?

You cannot use your Wisconsin EBT Card at the following locations:

  • Casinos
  • Poker Rooms
  • Card Rooms
  • Smoke & Cannabis Shops
  • Adult Entertainment Businesses
  • Nightclubs/Saloons/Taverns
  • Tattoo & Piercing Shops
  • Spa/Massage Salons
  • Bingo Halls
  • Bail Bonds
  • Racetracks
  • Gun/Ammo Stores
  • Cruise Ships
  • Psychic Readers

Foods and Products Not Eligible for Purchase with the Wisconsin EBT Card

  • Hot foods from deli/foods to be eaten in store
  • Vitamins or medication
  • Pet food
  • Paper or cleaning products
  • Alcohol/tobacco products.

For a full list of approved food items, see the Food Stamps Eligible Food List here.

How to Check your Wisconsin EBT Card Balance

There are three options for checking your Wisconsin QUEST card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the best ways to check the balance of your Wisconsin EBT card is to locate the most recent sales receipt or ATM receipt (only for TANF receivers). You’ll find the current balance at the bottom of the receipt on your account. To use this form to check your balance, please be sure to save all your latest QUEST Card receipts from Wisconsin.

Option 2 – Check Your QUEST Card Balance Via Phone

Another choice is to test your account balance by calling the Wisconsin EBT QUEST Account Customer Service number (toll-free) at 1-877-415-5164. Representatives are available 24 hours a day , 7 days a week to help you get your QUEST Card balance back in. Make sure your EBT Card code, 4-digit PIN, and Social Security Number (SSN) are ready before you dial. To collect your information on the balance of your QUEST Card you must include this information.

Option 3 – Check Your QUEST Card Balance Online

The last opportunity to test the balance on the Wisconsin QUEST Card is online. The Wisconsin EBT Edge website helps you to find out your EBT Card balance online. Type in your User ID and Password to access your EBT QUEST Card balance while you are on the web. When complete, click on the “Login” tab. When you don’t have an EBT Edge password in Wisconsin, click the “Login Here” button to view your QUEST Card details online for the first time. You can see instructions on how to build your Wisconsin EBT Card account for online access.

Wisconsin EBT Frequently Asked Questions

Wisconsin EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Wisconsin EBT Card.

Can I have someone else help me shop using my EBT account?

Ask your local caseworker at Wisconsin Food Stamps to set up an Approved Representative (AR). The AR will have a separate card that includes its own account number and PIN. Additionally, the EBT device will monitor at any time which card is being used. The AR will be granted access to all of your benefit account.

Can I use my EBT card in other counties and other states?

Your EBT card can operate at any store or ATM in the United States that accepts EBT Cards, as well as the District of Columbia, the United States. And Guam and the Virgin Islands. Furthermore, there are no rules against using the EBT card outside of the home state. However, you are expected to inform your local county public assistance office of any change of address.

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Wisconsin EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

How much will I get on my EBT card each month?

The amount of benefits that you earn every month on your QUEST Card is determined by your salary and the size of your home. Using the Maximum Monthly SNAP Number Chart to find out how many benefits you will get each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yeah, the SNAP advantages are for food only. Some people have an EBT card for their TANF (cash help) benefits, however. You may use the TANF benefits to purchase food and non-food products. Contact your local government Service Assistance office for clarification on eligibility for TANF.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my QUEST Card account?

If you have your EBT card stolen or compromised, call the Wisconsin QUEST Card Customer Service phone number immediately. The toll-free helpline for the Wisconsin QUEST address is 1-877-415-5164. A customer service agent will cancel your QUEST Card during your call, and will give you a new one. Replacement cards are to be issued within three to five business days. To warn them, you can also contact your nearest DHS caseworker, and file a police report.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

How do I buy food and items with my QUEST Card?

Here’s how to use your QUEST Card to purchase food items:

  • Swipe your card at the store’s payment machine.
  • Then select “EBT” from the card options.
  • Next, enter your 4-digit PIN.
  • Complete the transaction and take your receipt – it will show your current QUEST Card balance at the bottom.



We hope this post on how to test your EBT Card Balance in Wisconsin has been helpful. If so, by using the “Share this” button below, we invite you to share this article with anyone who may also find it helpful. If you have more concerns about the QUEST Card including the eligibility and application process of the Wisconsin Shake, please leave those in the comments below. We ‘re just happy to assist!

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