– West Virginia EBT Card Balance –
The Department of Health and Human Resources (DHHR) in West Virginia is responsible for implementing compensation from the West Virginia Food Stamp. The system helps households put safe, nutritious food on the table by supplying them with that.
Food stamps are eligible for low-income families who follow the eligibility requirements of the federal government.
When you are eligible for food assistance in West Virginia, your payments must be automatically deposited on an EBT (Electronic Payments Transfer) card.
The West Virginia EBT card is identical to a regular ATM or debit card, also known as the Mountain State Card. Each month, food stamp benefits will be deposited on your EBT Card the same day.
West Virginia EBT Card rewards can be obtained in the morning by 5 AM after they have been added to the EBT Card.
Benefits may be used to make authorized purchases of food at eligible retail locations. Most grocery stores in West Virginia accept the Mountain State Card as their payment.
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West Virginia Supplemental Nutrition Assistance Program
The Supplemental Nutrition Assistance Program ( SNAP) in West Virginia offers monthly payments to help qualifying households purchase food. The eligibility to receive benefits is dependent on the size of the family, wages, assets, and other family costs.
SNAP can only be used to purchase food for human consumption, and seeds/plants for home-grown produce. The SNAP benefits can not be used for: household goods, tobacco products, alcohol products, pet foods, etc.
What’s the Mountain State Card?
- The Mountain State Card is West Virginia’s EBT card.
- EBT = electronic benefits transfer.
- EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at [stores that accept EBT.](/state/West Virginia/#approved-stores)
- You’ll get the Mountain State Card once you’re approved for benefits.
- West Virginia’s DHHR Customer Service Center number is 1-877-716-1212.
To apply for this incentive plan, you must be a West Virginia resident and fall into one of two groups:
(1) those with a current bank balance (savings and checks combined) of less than $2.001, or
(2) those with a current bank balance (savings and checks combined) of less than $3.001 who share their household with an individual or persons 60 years of age or older, or with an individual with a disability.
To qualify, you must have an annual (before tax) household income that is below the following amounts:
Annual Household Income Limits (before taxes)
|Household Size*||Maximum Income Level (Per Year)|
*For households with more than eight people, add $5,824 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.
Stores That Take EBT Online for Delivery
As you may know, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.
Here, the grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.
- Dash’s Market
- Hart’s Local Grocers
- Hy-Vee, Inc.
- Wal-Mart Stores, Inc.
- Wright’s Markets, Inc
Where can’t I use my West Virginia EBT Card?
You cannot use your West Virginia EBT Card at the following locations:
- Poker Rooms
- Card Rooms
- Smoke & Cannabis Shops
- Adult Entertainment Businesses
- Tattoo & Piercing Shops
- Spa/Massage Salons
- Bingo Halls
- Bail Bonds
- Gun/Ammo Stores
- Cruise Ships
- Psychic Readers
Foods and Products Not Eligible for Purchase with the West Virginia EBT Card
- Hot foods from deli/foods to be eaten in store
- Vitamins or medication
- Pet food
- Paper or cleaning products
- Alcohol/tobacco products.
For a full list of approved food items, see the Food Stamps Eligible Food List here.
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How to Check your West Virginia EBT Card Balance
There are three options for checking your West Virginia EBT Card balance. Here they are:
Option 1 – Locate Your Last Purchase Receipt
One of the best ways to test the balance of your West Virginia EBT Card is to locate the most recent sales receipt or ATM receipt (only for TANF receivers).
You’ll find the current balance at the bottom of the receipt on your account. Be sure to save all of your recent Mountain State Card receipts to check your balance using this method.
Option 2 – Check Your Mountain State Card Balance Via Phone
Another option is to check your card balance by calling customer service telephone number 1-866-545-6502 at the West Virginia EBT Card.
Representatives are available 24 hours a day , 7 days a week to help you get your Mountain State Card balance back.
Make sure your EBT Card code, 4-digit PIN, and Social Security Number (SSN) are ready before you call. To access the details regarding your EBT card balance, you must include this information.
Option 3 – Check Your West Virginia EBT Card Balance Online
The last choice for checking your balance on your West Virginia EBT Card is online. Use the West Virginia EBT Cardholder website to find out your EBT Card balance online.
Type your User ID and Password once you’re in. You must log in to your account to check your EBT balance.
West Virginia EBT Frequently Asked Questions
Here is a list of the most frequently asked questions about the West Virginia EBT Card.
What Do I Do if I Suspect Someone Has Stolen Benefits from My EBT Card Account?
If your card is misplaced, stolen or disabled, contact the West Virginia EBT Card Customer Service Contact 1-866-545-6502 immediately.
Upon reporting that your card was lost, stolen or damaged, a replacement card will be mailed to you.
Replacement cards are to be received within three to five business days. You can also contact your nearest DHHR caseworker or the county social services department.
I Have Seen People Purchase Non-Food Items with An EBT Card. I Thought Snap Was only For Food?
Indeed, the SNAP payments are for food only. Some people have an EBT card for their TANF (cash help) benefits, however.
You can use the TANF advantages to buy food and non-food items. Contact your local government Service Assistance office for clarification on eligibility for TANF.
Can I Have Someone Else Help Me Shop Using My EBT Account?
Ask your local caseworker from West Virginia Food Stamps about creating an Approved Representative (AR). The AR will have a separate card with his or her own account number and PIN.
Additionally, the EBT device will monitor at any time which card is being used. The AR will be granted access to all of your benefit account.
Can I Use My West Virginia EBT Card in Other Counties and Other States?
Your West Virginia EBT card will work at any store or ATM in the United States that accepts EBT Cards, as well as the District of Columbia, the United States. And Guam and the Virgin Islands.
Furthermore, there are no rules against using the EBT card outside of the home state. However, you are expected to inform your local county public assistance office of any change of address.
Can I Go to A Bank Teller and Withdraw Money from My EBT Account?
No, you can only withdraw money from an ATM at a participating store or through cash-back / cash-only withdrawal. Additionally, bank tellers do not have access to EBT accounts or records.
If I Don’t Use All of The Benefits I Received This Month, Will These Benefits Still Be Available to Me Next Month?
Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.
How Much Will I Get on My EBT Card Each Month?
The amount of benefits you receive on your EBT Card each month is determined by your income and household size.
Are There Any Fees for Using My West Virginia EBT Card?
There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.
How Do I Buy Food and Items with My EBT Card?
In a retail store, you will use your card at the store POS machine located at the cash register.
- Swipe your Mountain State Card through the Point of Sale (POS) machine OR
- Give your card to the cashier and state whether you are using SNAP or WV Works/Cash.
- Enter your Personal Identification Number (PIN) on the keypad. The screen will show **** instead of the actual numbers.
- Press the OK or ENTER key.
- After the cashier enters the amount for your purchase, if it is correct, press the YES or ENTER key.
- Be sure to get a receipt from the cashier; make sure the information on the receipt is correct.
- Keep the receipt so you will know your new balance for the next time you shop
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