How to Know Your Washington EBT Card Balance from Home

How to Know Your Washington EBT Card Balance from Home.

If you are eligible for food assistance from Washington your payments will be automatically deposited on an EBT (Electronic Payments Transfer) card. The Washington EBT Card is identical to a regular ATM or debit card, also known as the Washington Quest Card. Read on to find out how to know your balance from home.

Washington EBT Card Balance

Every month, food stamp benefits will be deposited on your Washington EBT Card the same day. Until they are added to your QUEST Card account, Washington EBT Card benefits can be accessed by 5AM in the morning. Benefits can be used to make approved purchases of food at qualifying retail locations. Most grocery stores in Washington accept the QUEST Card as their payment.

This Post Will Cover:

  • Washington Supplemental Nutrition Assistance Program (SNAP)
  • What’s the Washington Quest Card?
  • Eligibility Criteria
  • Stores That Take EBT Online for Delivery
  • Where can’t I use my Iowa EBT Card?
  • Foods and Products Not Eligible for Purchase with the Iowa EBT Card
  • How to Check your Washington EBT Card Balance
  • Washington EBT Frequently Asked Questions

Washington Supplemental Nutrition Assistance Program

The Supplementary Nutrition Assistance Program ( SNAP) in Washington helps low-income individuals and families get a more healthy diet by supplementing their income with SNAP benefits. SNAP benefits are loaded onto an electronic card each month, called an Electronic Benefit Transfer (EBT) card, which is used as a debit card. Most grocery stores, several farmers’ markets, convenience stores, and big-box stores accept EBT cards. The SNAP benefits can not be used to buy fresh food, supplements, alcohol/tobacco, and non-food products (such as soap or toothpaste).

Most households do not have a resource cap, due to categorical eligibility. Services are not countable for people who receive Supplemental Security Income (SSI) or Temporary Assistance for Needy Families (TANF). Some households that include a person with a disability or a person who is 60 years of age or older may only have up to $3,500 in resources to qualify for SNAP.

What’s the Washington Quest Card?

  • The Washington Quest Card is Washington’s EBT card.
  • EBT = electronic benefits transfer.
  • EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.
  • You’ll get the Washington Quest Card once you’re approved for benefits.

Eligibility Criteria

In order to qualify for this benefit program, you must be a resident of the state of Washington.

In order to qualify, you must have an annual household income (before taxes) that is below the following amounts:

Annual Household Income Limits (before taxes)
Household Size* Maximum Income Level (Per Year)
1 $25,520
2 $34,480
3 $43,440
4 $52,400
5 $61,360
6 $70,320
7 $79,280
8 $88,240

*For households with more than eight people, add $8,960 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.

Stores that Take EBT Online for Delivery

As you may know, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.

The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.

  • Amazon
  • Dash’s Market
  • FreshDirect
  • Hart’s Local Grocers
  • Hy-Vee, Inc.
  • Safeway
  • ShopRite
  • Wal-Mart Stores, Inc.
  • Wright’s Markets, Inc

Where can’t I use my Washington Quest EBT Card?

You cannot use your Washington Quest EBT Card at the following locations:

  • Casinos
  • Poker Rooms
  • Card Rooms
  • Smoke & Cannabis Shops
  • Adult Entertainment Businesses
  • Nightclubs/Saloons/Taverns
  • Tattoo & Piercing Shops
  • Spa/Massage Salons
  • Bingo Halls
  • Bail Bonds
  • Racetracks
  • Gun/Ammo Stores
  • Cruise Ships
  • Psychic Readers

Foods and Products Not Eligible for Purchase with the Washington Quest EBT Card

  • Hot foods from deli/foods to be eaten in store
  • Vitamins or medication
  • Pet food
  • Paper or cleaning products
  • Alcohol/tobacco products.

For a full list of approved food items, see the Food Stamps Eligible Food List here.

How to Check your Washington EBT Card Balance

How to Check your Washington EBT Card Balance

There are three options for checking your Washington QUEST Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the best ways to check the balance of your Washington EBT card is to find the most recent purchase receipt or ATM receipt (only for TANF receivers). You’ll find the current balance at the bottom of the receipt on your card. To use this method to check your balance, make sure to save all of your latest QUEST Card receipts from Washington.

Option 2 – Check Your QUEST Card Balance Via Phone

Another option is to check your card balance by calling 1-888-328-9271 (TTY 711) to the Washington EBT QUEST Card Customer Service Call number. Representatives are available 24 hours a day, 7 days a week to help you get your QUEST Card balance back in. Before calling, be sure to have your EBT Address, 4-digit PIN, and Social Security Number (SSN) ready. You must provide this information to receive your QUEST Card balance information.

Option 3 – Check Your QUEST Card Balance Online

The last choice for checking your balance on your Washington QUEST Card is online. Using the Washington EBT Edge website. to find out what your EBT Card balance is online. When on the web, press the “Cardholder Login ” button on the left side of the page. Continue to view your EBT QUEST Card balance by entering your User ID and Password. Upon completion, click on the “Login” tab.

If you do not have a Washington EBT Edge username, press the “Register Here” button if your QUEST Card information is first accessed online. You’ll see instructions on how to build your Washington EBT Card account for online access.

Washington EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Washington EBT Card.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Washington EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

Can I have someone else help me shop using my EBT account?

Ask your local caseworker at Washington Food Stamps about having an Approved Representative (AR). The AR will have a separate card that contains its own account number and PIN. Additionally, the EBT system can track at any time which card is being used. The AR will be granted access to all of your benefit account.

Can I use my EBT card in other counties and other states?

Your EBT card can operate at any store or ATM in the United States that accepts EBT cards, as well as the District of Columbia, USA. And Guam and the Virgin Islands. Furthermore, there are no rules against using your EBT card outside of your home state. However, you are expected to inform your local county public assistance office of any change of address.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my QUEST Card account?

If your card is lost, stolen, or damaged, please call 1-888-328-9271 (TTY 711) toll-free to the Washington QUEST Card Customer Service number. After claiming that your card was lost, stolen or damaged, a replacement will be mailed to you. Replacement cards are to be issued within three to five business days. You should also contact your local caseworker at DSHS to inform them of this.

How much will I get on my EBT card each month?

The amount of benefits you receive on your QUEST Card each month is determined by your income and household size.

Conclusion

We hope this article on how to check your EBT Card Balance in Washington has been helpful. If so, by using the “Share this” button below, we encourage you to share this article with anyone who might also find it helpful. If you have additional questions about the QUEST Card including the eligibility and application process for the Washington SNAP, please leave these in the comments below. We’re just happy to assist!

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