The Department of Human Services (DHS) in Hawaii is responsible for implementing the benefits of Hawaii Food Stamp. The Food Stamps Program offers essential medical and financial assistance for eligible low-income and vulnerable households.
Food stamps are available to low-income families who follow the eligibility requirements for federal revenue. If you are eligible for food assistance in Hawaii, your benefits will be automatically deposited on an EBT (Electronic Benefits Transfer) card.
The Hawaiian EBT Card resembles a regular ATM or debit card. Each month, food stamp benefits will be deposited on your EBT Card the same day.
You can use the Hawaii EBT Card benefits by 5 AM in the morning after they are added to your EBT Card account.
Benefits can be used to make approved purchases of food at qualifying retail locations. Many grocery stores in Hawaii recognize the Hawaiian EBT Card as their payment.
The Hawaii Supplemental Nutrition Assistance Program ( SNAP) works to support food expenses for working families and persons with reduced incomes, people on public assistance, veterans, and people with disabilities.
SNAP benefits in Hawaii are provided through the state’s Electronic Benefit Transfer (EBT) program. SNAP represents the promise to allow hunger in America.
This is the concrete manifestation of the unchanging conviction that all have the right to food for themselves and their families. In 1996, the program delivered more than $22 billion in benefits-more than $60 million a day.
What’s the Hawaii EBT Card?
EBT = electronic benefits transfer.
EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.
You’ll get the Hawaii EBT Card once you’re approved for benefits.
Hawaii’s EBT customer service number is 1-888-328-4292.
You must be a citizen of the state of Hawaii for this incentive program and fall into one of two groups :
( 1) those with a current bank balance (savings and checks combined) below $2.001, or
(2) those with a current bank balance (savings and checks combined) below $3.001 who share their household with a individual or persons 60 years of age or older, or with a person with a disability (a child, your spouse, etc.).
To qualify, you must have an annual household income that is less than or equal to the following amounts (before taxes):
Annual Household Income Limits (before taxes)
Maximum Income Level (Per Year)
*For households with more than eight people, add $6,604 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.
Hawaii EBT Payment Schedule
If the First Letter of your Last Name is
Benefits are deposited on the
A – I
3rd of the month
J – Z
5th of the month
Once your benefits are deposited into your account, you can begin using them with your Hawaii EBT card to purchase eligible food items.
Stores That Take EBT Online for Delivery
As you may know, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.
The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.
Hart’s Local Grocers
Wal-Mart Stores, Inc.
Wright’s Markets, Inc
Where Can’t I Use My Hawaii EBT Card?
You cannot use your Hawaii EBT Card at the following locations:
Smoke & Cannabis Shops
Adult Entertainment Businesses
Tattoo & Piercing Shops
Foods and Products Not Eligible for Purchase with the Hawaii EBT Card
There are three options for checking your Hawaii EBT Card balance. Here they are:
Option 1 – Locate Your Last Purchase Receipt
One of the simplest ways to check the balance of your Hawaii EBT Card is to find the current purchase receipt or ATM receipt (only for TANF receivers).
You’ll find the current balance at the bottom of the receipt on your account. Be sure to save all of your recent EBT Card receipts to check your balance using this tool.
Option 2 – Check Your EBT Card Balance Via Phone
Another choice is to check your card balance by calling phone number 1-888-328-4292 of the Hawaii EBT Card Customer Support support.
Representatives are available 24 hours a day , 7 days a week to help you get your EBT Card balance back in.
Make sure your EBT Card code, 4-digit PIN, and Social Security Number (SSN) are ready before you dial. To receive the information about your EBT card balance, you must provide this information.
Option 3 – Check Your Hawaii EBT Card Balance Online
The final option for checking your EBT Card balance in Hawaii is online. The Hawaii ebtEDGE website helps you to find out your EBT Card balance online.
Type your User ID and Password once you’re in. To check your EBT balance you need to sign in to your account.
Hawaii EBT Frequently Asked Questions
Here is a list of the most frequently asked questions about the Hawaii EBT Card.
What Do I Do if I Suspect Someone Has Stolen Benefits from My EBT Card Account?
If your card is lost, stolen or disabled, contact the Hawaii EBT Card Customer Service Number 1-888-328-4292 immediately. Upon reporting that your card was lost, stolen or damaged, a replacement card will be mailed to you.
Replacement cards are to be issued within three to five business days. You may also contact your nearest DHR caseworker or the county social services department.
I Have Seen People Purchase Non-Food Items with An EBT Card. I Thought Snap Was only For Food?
Indeed, the SNAP payments are for food only. Many individuals use an EBT card for their TANF (cash help) payments, however.
You can use the TANF advantages to buy food and non-food items. Contact your local government Service Assistance office for information on eligibility for TANF.
Can I Have Someone Else Help Me Shop Using My EBT Account?
Tell your local caseworker in Hawaii Food Stamps to set up an Authorized Representative (AR). The AR will have a separate card that includes its own account number and PIN.
Furthermore, the EBT program will monitor at any time which card is being used. The AR will be granted access to all of your benefit account.
Can I Use My Hawaii EBT Card in Other Counties and Other States?
Your Hawaii EBT card can operate at any store or ATM in the United States that accepts EBT cards, as well as the District of Columbia, USA. And Guam and the Virgin Islands.
Furthermore, there are no rules against using your EBT card outside of your home state. Nevertheless, you are expected to inform your local county public assistance office of any change of address.
How Long Do Hawaii EBT Benefits Last?
The benefits of the Hawaiian food stamps differ from household to household, depending on the number of people within a household, the recipient’s work status, the recipient’s age and health.
For most healthy adults between the ages of 18 and 50 (without children), SNAP benefits are limited to a span of 3 months, at which point the applicant may have to request an application for renewal.
Several counties in Hawaii are therefore excluded from the 3-month cap. Most households under the food stamps program earn payments for a total of 6 months before they require renewal. Benefit periods will vary from one month to three years.
If I Don’t Use All of The Benefits I Received This Month, Will These Benefits Still Be Available to Me Next Month?
Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.
Can I Go to A Bank Teller and Withdraw Money from My EBT Account?
No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.
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