Arizona EBT Card Balance: It is the responsibility of the Arizona Department of Economic Security (DES) to administer Arizona Food Stamp benefits to eligible low-income households. Such benefits allow households to buy the food they need for healthy living.
However, If you are approved for food assistance in Arizona, your benefits will be electronically deposited on an EBT (Electronic Benefits Transfer) card.
The Arizona EBT Card is similar to a standard ATM or debit card, also known as the Arizona QUEST Card.
Each month, food stamp benefits will be deposited on your Arizona EBT Card the same day. You can access the Arizona EBT Card benefits by 5 AM the morning after they are posted to your QUEST Card account.
Benefits may be used to make approved purchases of food at qualifying retail locations. Most grocery stores in Arizona accept the QUEST Card as their payment.
The card is used as a debit card to withdraw your cash benefits from an Automatic Teller Machine ( ATM) displaying the QUEST symbol or using your Nutrition Assistance Benefits to purchase food.
You may also use your QUEST card to buy goods from some retail merchants.
Outside Arizona, you are still allowed to use your EBT Card. A notice will be sent requiring you to answer questions about your use of EBT when 10 percent or more of your benefit amount is spent outside Arizona for a period of six months.
Keep your Private Pin! If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or EBT alternative holder card, there will be no replacement for the benefits.
Benefits are not considered for replacement until they have been confirmed missing or stolen and are limited to benefits that remain in your Electronic Benefits Transfer account as of the date of the report.
What’s the Arizona Quest Card?
The Arizona Quest Card is Arizona’s EBT card.
EBT = electronic benefits transfer.
EBT card = a card that looks and works like a debit orcredit cardbut is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.
You’ll get the Arizona Quest Card once you’re approved for benefits.
For this benefit program, you must be a resident of the state of Arizona.
In order to qualify, you must have an annual household income (before taxes) that is less than or equal to the following amounts:
Annual Household Income Limits (before taxes)
Maximum Income Level (Per Year)
*For households with more than eight people, add $5,746 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.
Arizona EBT Payment Schedule
In Arizona, Food Stamp Benefits are deposited into EBT Card accounts during the first 13 calendar days of the month. When your payment is deposited depends on the first letter of your last name. Here is the schedule:
If the First Letter of your Last Name is
Benefits are deposited on the
A or B
1st of the month
C or D
2nd of the month
E or F
3rd of the month
G or H
4th of the month
I or J
5th of the month
K or L
6th of the month
M or N
7th of the month
O or P
8th of the month
Q or R
9th of the month
S or T
10th of the month
U or V
11th of the month
W or X
12th of the month
Y or Z
13th of the month
Once your benefits are deposited into your account, you can begin using them with your Arizona EBT card to purchase eligible food items. For a full list of approved food items.
Stores that Take EBT Online for Delivery
As you may know, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.
The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.
The Double Up AZ initiative doubles the value of the benefits of SNAP / EBT (formerly food stamps) used on farmers ‘ markets across Arizona, helping people bring healthy fruits and vegetables home while supporting local growers.
How to Check your Arizona EBT Card Balance
There are three options for checking your Arizona QUEST Card balance. Here they are:
Option 1 – Locate Your Last Purchase Receipt
One of the easiest ways to check the balance of your Arizona EBT Card is to find the most recent purchase receipt or ATM receipt (only for TANF receivers).
You’ll find the current balance at the bottom of the receipt on your card. To check your balance using this form, be sure to save all of your recent Arizona QUEST Card receipts.
Option 2 – Check Your QUEST Card Balance via Phone
Another choice is to test your card balance by calling 1-888-997-9333 to the Arizona EBT QUEST Card Customer Service Call number.
Representatives are available 24 hours a day, 7 days a week to help you get your QUEST Card balance back in. Make sure your EBT Card number, 4-digit PIN, and Social Security Number (SSN) is ready before you dial.
Input your sixteen (16) digit EBT card number after you call and you will hear your current food assistance or cash account balance(s). To receive your information on the balance of your QUEST Card you must provide this information.
Option 3 – Check Your QUEST Card Balance Online
The last option to check your Arizona QUEST Card balance is online. You can find out your EBT Card balance online by using the Arizona EBT Edge website.
Click the “Cardholder Login” button on the left side of the page once you are at the homepage.
Continue to access your EBT QUEST Card balance by entering your User ID and Password. Once complete, click on the “Login” button.
If you do not have an Arizona EBT Edge address, then press the “Login Here” button to view your QUEST Card details online for the first time. You’ll see instructions on how to build your Arizona EBT Card account for online access.
Arizona EBT Frequently Asked Questions
Here is a list of the most frequently asked questions about the Arizona EBT Card.
What do I do if I suspect someone has stolen benefits from my QUEST Card account?
If your card is lost, stolen or damaged, please call 1-888-997-9333 toll-free the Arizona QUEST Card Customer Service Call number.
After claiming that your card was lost, stolen or damaged, a replacement will be mailed to you. Replacement cards are to be issued within three to five business days. You should also contact your local caseworker at DES to notify them of this.
Can I have someone else help me shop using my EBT account?
Ask your local Arizona Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.
Additionally, the EBT program will monitor at any time which card is being used. The AR will be given access to all of your benefit account.
How do I buy food and items with my QUEST Card?
Here’s how to use your QUEST Card to purchase food items:
Swipe your card at the store’s payment machine.
Then select “EBT” from the card options.
Next, enter your 4-digit PIN.
Complete the transaction and take your receipt – it will show your current QUEST Card balance at the bottom.
Are there any fees for using my Arizona EBT Card?
There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.
How much will I get on my EBT card each month?
The amount of benefits you receive on your QUEST Card each month is determined by your income and household size.
If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?
Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.
Can I go to a bank teller and withdraw money from my EBT account?
No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.
I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?
Yeah, the SNAP benefits are for food only. Some people have an EBT card for their TANF (cash help) benefits, however.
You can use the TANF advantages to buy food and non-food items. Contact your local government Service Assistance office for clarification on eligibility for TANF.
We hope this article has been helpful in checking your Arizona EBT Card Balance. If so, by using the “Share this” button below, we invite you to share this article with anyone who might also find it helpful.
If you have any more questions about the QUEST Card including the eligibility and application process for the Arizona SNAP, please leave them in the comments below. We’re always happy to assist!