Texas EBT Card Balance: Everything to Know About Lone Star Card.
Texas EBT Card Balance / Lone Star Card: Many Texans struggle to make ends meet every month. There’s still nothing left after paying for rent, utilities, transportation, and child care to buy healthy food.
But that shouldn’t be the way it is. Every month, hundreds of thousands of families across the state turn to the Texas Health and Human Services Commission (HHSC) for help in feeding their families through the Supplemental Nutrition Assistance Program ( SNAP).
The Texas Electronic Benefit Transfer (EBT) network uses the Lone Star Card to provide access to food benefits and cash benefits of the Supplementary Nutrition Assistance Program ( SNAP) and Temporary Assistance for Vulnerable Families (TANF).
The Lone Star Card is used along the same lines as every other debit card. Swipe your Lone Star Card through the store’s machine and insert your Personal Identification Number ( PIN) to pay for accepted SNAP or TANF products. The purchase amount is deducted from your Lone Star Card account.
If you apply and are eligible for TANF or SNAP benefits, you will receive a Lone Star Card from the benefits office or by mail from your local Health and Human Services Commission (HHSC). So, if you have the Texas EBT card and you need to check your account balance, we’ve listed everything you need to know about your Texas EBT card and how to test your balance in this article.
What’s the Lone Star Card?
The Lone Star Card is Texas’s EBT card.
EBT = electronic benefits transfer.
EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.
Lone Star Card = HHSC gives Supplemental Nutrition Assistance Program (SNAP) food benefits and Temporary Assistance for Needy Families (TANF) cash help payments through the Lone Star Card. It’s a plastic card that’s used like a debit card to pay for items.
You’ll get the Lone Star Card once you’re approved for benefits.
Texas’s EBT customer service number is 1-800-777-7328.
About Lone Star Card
SNAP is a federally sponsored initiative that allows families with low incomes to purchase healthy food from local grocery stores. SNAP assistance is available for eligible households, the disabled, and single adults. Applicants must reside in Texas and have to apply to the county they reside in.
The United States Department of Agriculture (USDA) establishes all eligibility and certification policies. Your eligibility for benefits will depend on your situation on the following criteria:
Work Requirement (for individuals age 18-50)
Social Security Numbers
Although Benefits.gov has the ability to pre-screen your eligibility at a high level, you must work with the Texas Health and Human Services Commission (HHSC) office in your local county to confirm your eligibility. You will need to apply for benefits to do this, and participate in an interview in person / by phone.
To qualify for this benefit program, you must be a Texas resident and fall into one of two groups: (1) those with a current bank balance (savings and checks combined) below $2,001, or (2) those with a current bank balance (savings and checks combined) below $3,001 who share their household with a person or persons 60 years of age or over, or with a person with a disability (a person with a disability)
To qualify, you must have an annual household income that is less than or equal to the following amounts (before taxes):
Annual Household Income Limits (before taxes)
Maximum Income Level (Per Year)
*For households with more than eight people, add $5,746 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.
Texas EBT Payment Schedule
The Texas EBT Card holds the food assistance benefits assigned to you each month. Your benefits will be deposited onto your EBT card according to the schedule below:
If the Last digit of your EDG Number is
Benefits are deposited on the
1st of the month
3rd of the month
5th of the month
6th of the month
7th of the month
9th of the month
11th of the month
12th of the month
13th of the month
15th of the month
Once your benefits are deposited into your account, you can begin using them with your Texas EBT card to purchase eligible food items.
Stores That Take EBT Online for Delivery
As you may be aware, a pilot program (Online Purchasing Pilot) has been launched by the United States Department of Agriculture to allow select grocery stores to start accepting online EBT cards for grocery shopping, including delivery to your doorway.
The grocery stores listed below have been approved for the pilot which will give EBT cardholders the opportunity to buy food for delivery online.
Hart’s Local Grocers
Wal-Mart Stores, Inc.
Wright’s Markets, Inc
What can I buy with EBT?
Food stamps may be used to purchase foods, snacks, and seeds or plants that grow food. You can not use food stamps to purchase alcohol, tobacco products, supplements, live animals, frozen foods or other household things that are not foods.
WIC food packages (Women, Girls & Girls) usually contain rice, coffee, eggs, milk, peanut butter, dried and canned beans, tofu, fruits and vegetables, and whole wheat bread. WIC packages include canned fish and cheese for breastfeeding moms, as well as baby baby food. For a full list of foodstuffs approved see the Food Stamps Eligible Food List here.
Tips for using your card
Take your card to each WIC appointment so staff can reload your food benefits. Use your Texas WIC card at most grocery stores.
Ask your WIC staff which stores accept the Texas WIC card.
Use all of your benefits before the end of the month. Any food benefits left on your WIC card don’t roll over to the next month.
If your Texas WIC card doesn’t work, call your local WIC staff or take it to the clinic.
If your card is lost or stolen, call and report it to 800-942-3678 so we can protect your benefits by cancelling your card. It can take up to six business days to replace your card at the WIC clinic.
How to Check your Texas EBT Card Balance
There are three options for checking your Lone Star Card balance. Here they are:
Option 1 – Last Purchase Receipt
If you maintained the last receipt for payment, you will look at the bottom of your receipt and find the latest balance on your EBT account. That is one of the best ways to get your card’s most up-to-date balance. In addition, you can also get used to having your EBT purchase receipts in the same location to make potential transactions easier. That way, you can reference your last payment receipt if you’re confused about your card balance.
Option 2 – Call Customer Service
You also have the right to call customer service line Texas EBT Card and get your card balance. Telephone number is 1-800-777-7328.
Option 3 – Check Your Balance at the Store
You can even test your balance at a store before buying anything if you’re approved to do so by the shop. To do so, show your card to the cashier and ask if they are in a position to test your card’s balance before making a purchase.
Disagreeing with the Balance
If you think the balance is incorrect, you’ll need to contact the HHSC to provide the department with as much detail as possible to check it. HHSC will send a letter to your home reminding you of the results after the analysis ends. You should always keep the most recent receipt with your Lone Star Card to avoid any disputing balances.
Texas EBT Frequently Asked Questions
Can I use my EBT card in other counties and other states?
Your EBT card should operate at any store or ATM in the United States that accepts EBT cards, as well as the District of Columbia, USA. The islands of Virginia and Guam. There are no rules against using your EBT card outside your home state. However, you are required to notify your local county public assistance office of any change of address.
Can I have someone else help me shop using my EBT account?
Ask your county food stamps caseworker for an Approved Representative (AR) to create. The AR will have a separate card that includes its own account number and PIN. Moreover, the EBT system will monitor every card is being used at any time. The AR will be given access to all of your benefit account.
If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?
Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.
I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?
Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items.
How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?
Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.
How do I buy food and items with my Lone Star Card?
Here’s how to use your Lone Star Card to purchase food items:
Swipe your card in the store’s payment machine.
Then select “EBT”.
Next, enter your PIN.
Remember to keep the receipt – it shows the updated amount left on your card.
What do I do if I suspect someone has stolen benefits from my EBT account?
If your card is stolen or you think someone is aware of your PIN, you should call the customer service number at the back of your EBT card immediately. Your EBT card will be revoked by a customer service representative so that it can not be used and a new one sent to you. Additionally, if you think your services have been robbed, contact your caseworker or county office to get assistance. Often, you should file a police report.
Consult the Department of Health and Human Services (DHHS) website for updates on how to upgrade your card, get the list of stores that accept EBT, and tips on how to keep your card safe and stable. We hope this article has been helpful to you! Please let us know in the comments section below if you have any additional questions about the Texas EBT card or need help finding your EBT balance. If this article has been considered helpful, please share it with us using the “Share this” icon.