GAP Return Policy, Refunds, and After 90 Days Return Method

GAP Return Policy helps you know how to go about returning the sweatshirt or jeans you bought which may have been seemly too big for you.

If you have been wondering how to go about returning what you bought from Gap, then you need this article to put you on track on the right ways to go about it. This article covers everything about the GAP Return Policy and the different ways you can make your returns.

Gap Return Policy

Before you return any items to GAP you should check the Returns Policy to be sure of the correct process. Returns policies are subject to change so it is worth the time to check them over quickly before you ship an item.

GAP Returns Policy

If you are looking to get a refund from returning your items to GAP, make sure they are in their original condition: unwashed and unworn. Items not in this condition will not be accepted and you will not be refunded.

Items that are damaged can be returned at any time. Swimwear must have the original price tags and hygienic liner intact.

Refunds do require proof of purchase to, so include the invoice mailed with your item.

There is no cost to return items to GAP, you can send them back free of charge – and you have 45 days from purchase to send the items back. You can return items in-store as long as your item is not marked as ‘mail only’.


GAP Return Policy After 90 Days

After 90 days, you’re essentially doing a no receipt return (because your receipt is invalid), and assuming you haven’t gone over your NRR limit, you get whatever the item’s lowest price in the last 90 days was to a merchandise card, which is a bit more limited than a gift card.

How to Return items by Mail to GAP

Have the invoice ready to insert inside of your package and follow the interactive returns process. In this process, you can create the prepaid UPS or USPS label ready to print off and attach to the box.

Package your item securely in the original packaging or a suitable box and put your invoice with the item inside. Attach the shipping label and ensure if reusing packaging there are no other old labels on the box, and you are ready to ship it.

If you have chosen a USPS label drop off the package at any USPS Post Office or if you have chosen UPS, then drop it off at any approved UPS store.

Returns and Refunds

You have 30 days from your date of delivery of your order to return items purchased online subject to meeting the conditions set out in this Returns and Exchanges section.

Returns and Refunds

You would be issue a refund of the full face value of undamaged items duly returned (excluding the original delivery or Cash on Delivery charges) to you via your credit card or through online credits, depending on the method of purchase.

You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Return Process

An online purchase can be returned using one of the following methods:

Returning the item to select Gap stores within the same country of purchase. In the UAE this currently includes – GAP Dubai Mall, GAP – Mercato Mall, Gap Dalma Mall, GAP – Mirdiff City center, GAP – Ibn Battuta and GAP – Mall of Emirates

Contacting us by calling 800 GAP ME (80042763) or through raising a request through our online form to arrange a free collection of the item from your delivery address in the UAE. However, if the returned item is found to be damaged the original invoice value will not be refunded.

Refund Process

The refund (excluding any delivery charges or Cash on Delivery charges) will be made via the same payment method used to make the purchase, except for orders paid for by Cash on Delivery for which refunds shall be made by crediting you with online credits and not cash that can be used for future online orders.

Bank Cards purchases (Credit/Debit) will be refunded against the bankcard (credit/debit) used for the original purchase.

These should be reflected on your credit card within 3-5 working days depending on your card provider. Online credits shall be reflected immediately on confirmation of refund.


Please note that where purchases were made using a card payment and online credit it will first refund any Amber reward points used, then online credits used, and then the extent there is any amount remaining to be refunded we will refund the bank card used for the purchase.

Gap Policy on Exchange

To exchange an item the existing item shall need to be refunded and a new order and purchase will need to be processed for the replacement item.

Gap Policy on Exchange

The terms of the refund set out above shall apply to any refunds made for items that are being exchanged.


In order to qualify for an online refund all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt:

unaltered, unused, and in a full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;

in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear and underwear must have the original hygiene liner attached, and accompanied by the original order confirmation.

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes or unpacked packaged underwear may prevent re-sale and may mean that you will not get a full refund.

Its agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Unfortunately, returns on the following categories of products: products sold in Gap Outlet Stores can not be made, products sold in Gap stores outside the United Arab Emirates, products not purchased via the Website, products sold on other Al Tayer Group websites.

Gift items can be requested for return via calling the call center, only if a gift receipt is given.

Any Amber points accrued on a returned purchase will be debited from your Amber account. Points will accrue on replacement items where applicable.

Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Website Account and register their details with us.

The right to monitor returns and to refuse Orders is reserved from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

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