EBT Customer Service Numbers: When Can I Contact SNAP this Service?

EBT Customer Service Numbers: When Can I Contact SNAP this Service?

EBT Customer Service Numbers: If you need to reach or call your Snap EBT’s customers care service, this article gives you a full list of numbers. Use the following numbers to get information on SNAP (Food Stamp) questions in the States and areas of States listed.

EBT Customer Service Numbers

These hotlines can also tell you how to contact the local office responsible for SNAP in your locality. Most are toll-free numbers for in-State calls.

What is the Electronic Benefits Transfer (EBT)?

Electronic Benefits Transfer (EBT) is an electronic system that allows a recipient to authorize the transfer of their government benefits from a federal account to a retailer account to pay for products received.

EBT is used in all 50 states, the District of Columbia, Puerto Rico, the Virgin Islands, and Guam. EBT has been implemented in all states since June of 2004.

What’s EBT Card?

  • EBT = electronic benefits transfer.
  • EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.

What you need to know to protect your EBT Card

Your county or the state will never text or call you requesting your personal information such as your EBT card number and your personal identification number (PIN).

If you are contacted about your EBT account, you should not provide any personal information. If you think your benefits may have been stolen, you should immediately call the customer service telephone number on the back of your EBT card, or contact your county social services agency.

  • Never give out your personal information to anyone, or you could have your benefits stolen.
  • Keep your EBT card number and PIN a secret.
  • Never give out your social security number, EBT card number, or PIN to anyone.

List of EBT Customer Service Phone Numbers by State.

Use the following numbers to get information on SNAP (Food Stamp) questions in the States and areas of States listed. These hotlines can also tell you how to contact the local office responsible for SNAP in your locality. Most are toll-free numbers for in-State calls.

List of EBT Customer Service Phone Numbers by State.

STATE TELEPHONE NUMBER
Alabama (334) 242-1700*
Alaska (907) 465-3347
Arizona 1-800-352-8401*
Arkansas 1-800-482-8988*
California 1-877-847-3663*
Colorado 1-800-536-5298
Connecticut 1-800-842-1508
Delaware 1-800-464-4357
District of Columbia (202) 724-5506
Florida 1-866-762-2237*
Georgia 1-800-869-1150*
Hawaii (808) 643-1643*
Idaho 1-800-926-2588*
Illinois 1-800-843-6154*
Indiana 1-800-622-4932*
Iowa 1-877-347-5678*
Kansas 1-888-369-4777
Kentucky 1-800-372-2973*
Louisiana 1-888-524-3578*
Maine 1-800-442-6003
Maryland 1-800-332-6347*
Massachusetts 1-866-950-3663
Michigan 1-855-275-6424
Minnesota 1-800-657-3698*
Mississippi 1-800-948-3050
Missouri 1-800-392-1261
Montana 1-800-332-2272
Nebraska 1-800-383-4278*
Nevada 1-800-992-0900*
New Hampshire 1-800-852-3345 (Ext. 4238)
New Jersey 1-800-687-9512
– New Mexico 1-888-473-3676*
New York (upstate) 1-800-342-3009
New York City Area Only 1-877-472-8411
North Carolina 1-800-662-7030*
North Dakota 1-800-755-2716
Ohio 1-866-244-0071*
Oklahoma (405) 521-3444
Oregon 1-800-723-3638
Pennsylvania 1-800-692-7462
Rhode Island (401) 462-5300
South Carolina 1-800-768-5700*
South Dakota 1-877-999-5612*
Tennessee 1-866-311-4287*
Texas 211
Utah 1-866-526-3663*
Vermont 1-800-479-6151
Virginia 1-800-552-3431
Washington 1-877-501-2233*
West Virginia 1-800-642-8589*
Wisconsin 1-800-362-3002*
Wyoming 1-800-457-3659

When to Call EBT Customer Service Numbers

Call:

  • To report your card lost, stolen, damaged, or not received in the mail.
  • To know the date your benefits will be available in your account each month.
  • If you want to select or change your PIN.
  • If your card does not work.
  • To know if your benefits have been deposited into your account and get your account balance.
  • To hear your last 10 transactions.
  • If you have other questions about or problems with your card.
  • To file a claim if you question a transaction in your account.
  • To find the nearest location where you can use your card.

How do I use and access my cash and SNAP benefits?

Snap recipients may access their cash and SNAP benefits at participating EBT locations anywhere within their State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

  • Swipe the card.
  • Enter your PIN in the machine at the checkout line.
  • Only you should enter your PIN.
  • Always check and keep your receipts for your EBT purchases.

Where can’t I use my EBT Card?

You cannot use your EBT Card at the following locations:

  • Casinos
  • Poker Rooms
  • Card Rooms
  • Smoke & Cannabis Shops
  • Adult Entertainment Businesses
  • Nightclubs/Saloons/Taverns
  • Tattoo & Piercing Shops
  • Spa/Massage Salons
  • Bingo Halls
  • Bail Bonds
  • Racetracks
  • Gun/Ammo Stores
  • Cruise Ships
  • Psychic Readers

Foods and Products Not Eligible for Purchase with the EBT Card

  • Hot foods from deli/foods to be eaten in store
  • Vitamins or medication
  • Pet food
  • Paper or cleaning products
  • Alcohol/tobacco products.

For a full list of approved food items, see the Food Stamps Eligible Food List here.

Can someone use my EBT card for me?

Can anyone in my household use my SNAP EBT card? Yes, you can designate someone you trust who is not a member of your Supplemental Nutrition Assistance Program (SNAP) household to use your card on your behalf. This individual is called an authorized representative.

Bottom Line

Bottom Line

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